Customer Support Specialist

2 days ago

Claremore, United States GRAND LAKE MENTAL HEALTH CENTER INC Full time
Job Details

Job Location
Rogers - Claremore - Claremore, OK

Position Type
Full Time

Description

CUSTOMER SUPPORT SPECIALIST

DEFINITION:

Employees assigned to positions in this class are placed under supervision where the work assignments are well detailed and well prescribed by the supervisor. The Department Head for this position is the Chief Administrative Officer. This position is immediately supervised by the Operational Director or designee.

JOB DUTIES AND RESPONSIBILITIES:

Responsible and immediately supervised by the Operational Director.

This position is responsible and held accountable for the following duties:

  • Responsible for ensuring a positive client and guest experience for each individual who enters our facility.
  • Maintain general knowledge of daily business operations, able to perform all client facing duties, to include assisting clients with medication pickup, scheduling appointments, collecting and processing ECHO financials and appropriate insurance documents, etc.
  • Assist with facility opening and closing duties.
  • Obtains DMH Member ID and DMH eligibility for individual as applicable.
  • Responsible for creating and editing client charts or episodes in EHR, as applicable.
  • Initiating Client Data Core (CDC), as applicable.
  • Documenting client communication in EHR, as appropriate.
  • Assist client with connection to clinician via iPad and providing a confidential setting for services.
  • Assisting with connection to Crisis for walk-ins and call-ins, as appropriate.
  • Scanning all required documents appropriately into EHR.
  • Assists with finding clinical staff to complete screenings or crisis walk ins.
  • Collect and process deductible and co-payments from individuals served.
  • Assist with processing incoming and outgoing mail and faxes.
  • Responsible for maintaining medication inventory and ensuring compliance with medication protocol.
  • Processes proof of insurance information for DMH consumers.
  • Complete Patient Assistance Program applications and send to the pharmacy in a timely manner.
  • Forwards medical records request in a timely manner to Medical Records Office, ensuring ROIs are completed entirely and accurately.
  • Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care.
  • Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
  • Participates in staff meetings as needed.
  • Must be willing and able to perform all job-related travel normally associated with this position.
  • Regular and predictable attendance is an essential job requirement.
  • Must meet satisfactory expectations at any scheduled job performance evaluation.
  • Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.

Qualifications

EDUCATION AND EXPERIENCE:

Requires a High School Diploma or equivalent and at least two (2) years experience in a previous receptionist/clerical position. Must be able to perform in data entry and possess knowledge of Windows and Microsoft Applications. Must have experience in multi-tasking, prioritizing and possess the ability to work independently.

KNOWLEDGE, SKILLS AND ABILITIES:

An expectation of core competencies in relation to individuals with co-occurring disorders.

Excellent communication skills including active listening, including the ability to communicate effectively in person, in writing and over the phone.

Knowledge of, or ability to learn area of customer service specializations.

Service-oriented and able to resolve customer needs quickly.

Proficient computer skills and ability to learn how to use applicable software quickly.

Displays the ability to work in a collaborative and team-oriented environment.

Exhibits self-motivation, the ability to multitask and pay close attention to details.

  • Administrative Support Specialist

    7 days ago

    Claremore, Oklahoma, United States City of Claremore Full time

    **Job Description:**We are seeking an organized and detail-oriented individual to fill the Front Desk Clerk position. In this role, you will provide administrative support, manage customer interactions, and maintain accurate records.**Primary Responsibilities:**Operate the phone switchboard, handling incoming calls and responding to inquiries.Manage...

  • Support Specialist

    3 weeks ago

    Claremore, Oklahoma, United States HOME OF HOPE, INC. Full time

    Job Overview: Home of Hope, Inc. is seeking a skilled Support Specialist to join our team. In this role, you will provide essential support to individuals with varying needs, promoting their independence and self-determination.Salary: $12 per hourJob Description:Train and guide individuals in daily living skills, leisure activities, personal hygiene, and...

  • Logistics Specialist

    16 hours ago

    Claremore, Oklahoma, United States Locke Supply Co. Full time

    We are seeking a highly skilled Logistics Specialist to join our team at Locke Supply Co.As a Logistics Specialist, you will be responsible for delivering products to customers while providing excellent customer service and advice. You will also need to have excellent attention to detail and mechanical aptitude.The salary for this position is estimated to be...

  • Customer Service Specialist

    3 weeks ago

    Claremore, Oklahoma, United States JT Services Full time

    Unlock a fulfilling career with JT Services, where you'll thrive in a collaborative environment and enjoy opportunities for growth and recognition.OverviewJT Services is committed to providing exceptional septic, plumbing, storm shelter, porta potty, and commercial services to Northeastern Oklahoma. Our team shares a passion for delivering consistent,...

  • Freelance Delivery Specialist

    3 weeks ago

    Claremore, Oklahoma, United States DoorDash Full time

    Unlock the flexibility of your schedule with a career as a Freelance Delivery Specialist at DoorDash. As an independent contractor, you'll have the freedom to choose when and where you work, making it easy to balance your personal and professional goals.Company OverviewDoorDash is a leading food delivery company operating in over 4,000 cities across the US....

  • Freelance Courier Specialist

    2 weeks ago

    Claremore, Oklahoma, United States DoorDash Full time

    Unlock Your Earning Potential as a DoorDash Delivery DriverEarn a competitive estimated salary of $18-25 per hour, with opportunities to increase your earnings based on your performance and availability. As a Freelance Courier Specialist with DoorDash, you'll enjoy the flexibility to choose your own hours and locations for deliveries, making it an ideal job...

  • Transportation Support Specialist

    2 days ago

    Claremore, Oklahoma, United States Wyndy LLC Full time

    About Us: Wyndy LLC is committed to providing a safe and supportive environment for our students. As a school bus driver, you will play a critical role in ensuring their well-being and success.Job Description:We are seeking a highly skilled and experienced driver to transport students safely and efficiently. The ideal candidate will have excellent...

  • Healthcare Support Specialist

    3 weeks ago

    Claremore, Oklahoma, United States Memory Care Center at Emerald Full time

    About UsMemory Care Center at Emerald is a leading healthcare provider in Claremore, OK.Job DescriptionWe are seeking a dedicated and compassionate Certified Nursing Assistant (CNA) to provide high-quality care and support to our residents.Resident Care: Assist residents with daily living activities including bathing, dressing, grooming, and personal...

  • Store Leadership Specialist

    3 weeks ago

    Claremore, Oklahoma, United States Community Choice Financial Family of Brands Full time

    Overview:We are seeking an experienced leader to join our team as a Store Leadership Specialist. In this role, you will play a key part in driving store performance and customer satisfaction.About the Role:You will be responsible for providing exceptional customer experiences, working closely with our customer service representatives, and helping them...

  • Nursing Support Specialist

    17 hours ago

    Claremore, Oklahoma, United States Emerald Care Center Claremore Full time

    About This RoleThis LPN position offers a unique opportunity to work in a supportive environment where your skills and dedication contribute significantly to the well-being of our residents.Key ResponsibilitiesAssess patient needs and develop individualized care plansProvide direct nursing care, including administering medications and performing...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Claremore, Oklahoma, United States Lifeline Medical Staffing Full time

    About the PositionWe are seeking a highly skilled Diagnostic Imaging Specialist to join our team as a travel professional. This exciting opportunity will allow you to work in a dynamic environment, providing exceptional patient care and contributing to the success of our healthcare organization.Job DescriptionThis travel CT Technologist position offers a...

  • Product Quality and Compliance Specialist

    2 days ago

    Claremore, Oklahoma, United States Stand-By Personnel Full time

    Stand-By Personnel is seeking a highly skilled Product Quality and Compliance Specialist to join our team in Catoosa, OK. The ideal candidate will have a strong background in software development and 3-5 years of experience in a quality-related role. In this role, you will be responsible for ensuring exceptional product standards throughout the software...

  • Certified Medical Support Specialist

    7 days ago

    Claremore, Oklahoma, United States Ascension Full time

    About Ascension St. JohnWe have been serving Northeast Oklahoma with compassionate care since 1926. Our team is dedicated to providing spiritually centered, holistic care that sustains and improves the health of our communities.Work-Life BalanceWe offer competitive salaries and benefits to support your work-life balance. As a Medical Assistant at Ascension...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Claremore, Oklahoma, United States Lifeline Medical Staffing Full time

    Lifeline Medical Staffing is a staffing agency with headquarters in South Jordan, Utah. We focus on providing an exceptional experience for healthcare professionals.Job DetailsRole: Diagnostic Imaging SpecialistDuration: 43 weeksHours: 40 hours per weekShift: 8 hours, daysEmployment Type: TravelThe selected candidate will work as a travel Diagnostic Imaging...

  • Radiology Tech Specialist

    2 weeks ago

    Claremore, Oklahoma, United States Host Healthcare Full time

    Host Healthcare is a leading provider of travel healthcare solutions. As a Radiology Tech Specialist, you will play a critical role in delivering high-quality patient care in our Claremore, OK facility.Job DescriptionAs a Radiology Tech Specialist, you will be responsible for operating radiologic equipment to produce images of the body for diagnostic...

  • Customer Acquisition Representative

    19 hours ago

    Claremore, Oklahoma, United States Stratford Davis Staffing LLC Full time

    Job Summary:">We are seeking a Customer Acquisition Representative to join our team, where you will manage inbound inquiries from across the country, guide prospects through the insurance product discovery process, and utilize proprietary tools to deliver tailored solutions.">About Our Benefits:">Flexible Scheduling: Enjoy a condensed 3-4 day workweek with...

  • Logistics Operations Specialist

    3 weeks ago

    Claremore, Oklahoma, United States Valmont Industries Full time

    About the RoleWe are seeking a highly skilled Logistics Operations Specialist to join our team at Valmont Industries. This role is responsible for coordinating shipping logistics and ensuring on-time delivery of products to customers.Key ResponsibilitiesProactively identify risks to shipping schedule compliance and develop action plans to drive...

  • Customer Service Representative

    7 days ago

    Claremore, Oklahoma, United States Planet Fitness - Excel Fitness Full time

    About UsWe are Planet Fitness - Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with over 90 clubs and growing. Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We offer a touch-less check-in for our members and promote keeping a...

  • Nursing Assistant

    18 hours ago

    Claremore, Oklahoma, United States Emerald Care Center Claremore Full time

    Nursing Assistant - Resident Care Specialist Job DescriptionWe are seeking a detail-oriented and compassionate Nursing Assistant - Resident Care Specialist to join our skilled nursing facility team at Emerald Care Center Claremore. In this role, you will provide high-quality care and support to residents, ensuring their comfort, safety, and well-being.**Job...

  • Rehabilitation Therapist Specialist

    3 weeks ago

    Claremore, Oklahoma, United States Breeze Unlimited Full time

    Breeze Unlimited seeks a skilled Rehabilitation Therapist Specialist to join our team.Job SummaryThis is a dynamic role that requires the ability to organize and conduct occupational therapy programs, direct patient participation in selected tasks, and facilitate the learning of essential skills and functions. As a key member of our rehabilitation team, you...