Call Center Agent/Office Admininstrative Assistant
3 weeks ago
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
This is a M-F part time position (5 hour shifts between hours of 8a-5p) with the potential to transition to Full Time. The Call Center Agent/Office Administrative Assistant primary responsibility will be to answer all incoming calls and direct as indicated. Responsible to collect all relevant information in a professiona manner, enter that data into a CRM database and schedule an appointment with a Project Manager. He/She is also responsible to ensure proper flow of office procedures and supports the office staff by carrying out common office duties. They maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and dealers in person, online, and via telephone. A large part of this position will involve dealing with people and the need to be a champion of ongoing communication with all departments, motivation of others, and coordination of services.
Job Responsibilities:
* Answer incoming calls, direct, and assist the consumer as indicated.
* Responsible for the scheduling of all sales appointments and managing multiple calendars
* Update the CRM with all current data.
* Follow up with missing details in the CRM.
* Track trends within the CRM for areas in need of attention.
* Receives and/or generates all documentation prior to scheduling appointments; reviewing paperwork for accuracy when appointments are completed.
* Other office duties as directed or required in the best interest of the Company.
* Excellent communication and writing skills.
* Attention to detail and ability to multitask.
* Team player
* Excellent organization and time management skills.
* Computer skills; CRM data entry; generate and report out data.
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