Customer Field Support Engineer

3 weeks ago


Cedar Rapids, United States Ursus, Inc. Full time
JOB TITLE: Customer Field Support Engineer
LOCATION: Hybrid in Cedar Rapids, IA or San Jose, CA
DURATION: 6 month contract
PAY RANGE: $55-65/hour
TOP 3 SKILLS:
  • Python Experience
  • Jira and GIT experience
  • GNSS testing and debugging

COMPANY:
Our client, a multinational electronics company is recruiting for a Customer Field Support Engineer. If you meet the qualifications listed, please Apply Now

OVERVIEW & IMPACT:
  • Applicant will focus on triage of customer, field and local test issues while improving efficiency of process and tools. Some travel required.

JOB RESPONSIBILITIES:
  • Keep platform software issues synced with internal issues
  • Validate Jira/data (collect logs, get replication procedure, etc)
  • Replicate & Triage Issues, provide feedback
  • Minor tools edits/improvements
  • Use the Continuous Integration system (python edits and database queries)
  • Keep stakeholders informed
  • Coordinate between teams
  • Potential to support certification testing on site (US, Europe, Asia)

QUALIFICATIONS & REQUIRED SKILLS:
  • Python
  • Excel, Word
  • Jira (or equivalent issue tracking system)
  • GIT (or equivalent version control system)
Additionally, we look for the following universal qualities in all candidates:
  • Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems
  • Avid Learner: you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses
  • Devoted Professional: you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego
  • Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner
PREFERRED SKILLS (optional)
  • GNSS test and debug
  • Embedded firmware debug
  • SQL
  • Matlab
  • C programming for PC and Linux desktop applications
  • Embedded firmware
  • Linux
  • Android
  • Schematics, RTL
  • SPIRENT

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