Customer Specialist
2 days ago
Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists.
Currently, we are looking to add a Customer Specialist (8:30 AM to 5:00 PM SHIFT) to the team:
Responsibilities and Duties:
- Process and bill orders received by phone, fax, email, website, and mail
- Maintain accurate and detailed records of client history: interactions, transactions, inquiries, complaints, comments, and plans of action
- Set up new customer prepay accounts
- Maintain weekly international shipments to assigned distributors
- Promptly handle incoming calls from current and prospective clients
- Remain aware of product back orders and special orders
- Act as a liaison between various departments
- Observe safety, security and regulatory procedures
- Maintain compliance with all company policies, plans and procedures
Requirements:
- Education: Associate degree preferred
- Experience: 2 years (customer service related)
- Computer Skills: Microsoft Office Suite (Outlook, Word, Excel)
- Ability to prioritize tasks, be organized, and pay attention to detail
- Ability to work independently
- Availability to work on-site in Ann Arbor during normal business hours
- Demonstrate Cayman's Core Values - Integrity, Collaboration, People, Learning, and Excellence
What we Provide:
- Competitive compensation
- Medical, dental and vision insurance
- Generous paid time-off (4 weeks) for vacations, sick and/or personal reasons
- Over 10 paid holidays per year, including the week of 12/24 through 1/1
- 401(k) plan
- Tuition Reimbursement and Student Debt Payment Program
- Life and disability insurance plans
- Flexible spending accounts for medical and dependent care (FSA)
- Fun employee events all year long
- Flexible work schedules
- Employee assistance program
- Casual dress
- Onsite Gym Facility
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