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Customer Service Executive
4 months ago
We take pride in living by company core values to ensure that we provide all employees with an established organizational culture. When you are a part of our team, you will find that you are working for a lawn care business who cares deeply for the success of its employees and invests the time to train and develop them. Our commitment to our exceptional customer service and our environmental stewardship are virtues that set us apart from other lawn care organizations.
We are looking for team members that desire a career with the passion to take on the challenge of learning the science of the green industry.
Main Job Responsibilities:
- Customer interactions by phone and occasionally in person
- Answering and generating high call volumes
- Customer account documentation after interactions
- Data entry from unsold leads for marketing purposes
- Scheduling and rescheduling estimates or walkthroughs for customers
- Reports and Data collection
- Customer Retention Skills
- Accounts Receivable & Collections
- Account activation
- Dependability- Follows directions, responds to management direction; completes tasks on time
- Teamwork - Contributes to a positive team environment and works well with others to meet deadlines
Must Haves:
- Career/Goal driven
- Excellent customer service skills
- Excellent problem solving skills
- Attention to detail
- Multitasking skills
- Willingness to learn something new
- Knowledge and proficiency of Microsoft Office Suite
- Call center experience
- Sales experience
Job Perks:
- Health Care
- Dental
- Retirement Plan (401k, IRA) Employer match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Training & Development
- Empowered Culture
MRW Lawns, a Green Group Company, is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protect ed Veterans/Individuals with Disabilities.
We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.
