Client Services Associate
4 weeks ago
About Us
MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There.
The Role
The Client Services Associate will provide a central first-line Client Service and Operational Support function for our institutional clients. It is imperative that the Client Services Associate ensures the clients' operational and onboarding requirements are met. There is an additional focus on trading system functionalities, trading protocols and client satisfaction.
How You'll Help Take Us There
* Support Broker/Dealers and investor clients on the MarketAxess platforms
* Proactively respond to client inquiries and requests on a daily basis (reports, user set ups, data changes, etc)
* Liaise with Sales and Dealer Relationship Managers on all client/trading issues
* Work closely with the technology team on system enhancements and releases
* Collaborate with stakeholders to effectively resolve client issues / escalations
* Other client services functions: system demos, installation of trading systems, reporting
What We're Looking for
* 2+ years previous experience in operations or customer service positions
* Excellent communication skills - written and verbal
* Self-starter and tenacious; ability to motivate others
* Detail oriented and good follow-through
* Desire to be in a client-facing role
* Ability to multi-task
* Proficiency in Excel
* Good interpersonal skills and teamwork
* Must be able to obtain FINRA Series 99 within 1 year of employment
* Bachelor's degree
What You Can Expect from Us
In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:
* Hybrid Environment: Our employees enjoy a mix of working in the office and from home
* Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.
* Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
* Generous Parental Leave: Up to 20 weeks fully paid leave
* 401(k): Dollar-for-dollar employer match up to $17.5K
* Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
* Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
* Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
* Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
* Core benefits: Highly competitive medical, dental, and vision programs
For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $70,000 USD to $85,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.
MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.
All of your information will be kept confidential according to EEO guidelines.
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CCPA Notice at Collection for California Employees and Applicants
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