Senior Specialist
2 weeks ago
Job Description (Posting).
IT Depot Job Description & Requirements
Position: IT Depot Warehouse Specialist
The IT Depot Warehouse Specialist is primarily responsible for working in the Depot location accepting incoming hardware orders, processing and packing orders, counting and scanning hardware inventory, restocking shelves and ensuring orders are shipped in a timely manner. Facilitating software requests, interface with other it groups and assist other IT functions as needed.
The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.
Key Responsibilities to include but are not limited to:
5-7 Years Experience in IT and\\or overall inventory management
Hardware Inventory Management including replenishment practices
Peripheral Inventory Management including replenishment practices
Basic hardware knowledge of Dell Laptops and Desktops of various models and equipment compatibility
Collaborating with IT vendors and Procurement to facilitate processing of hardware and software requests.
Interacting with IT desktop support personnel relating to hardware and software requests.
Strong communication skills and interpersonal skills
Exposure to working in a warehouse environment
Demonstrated experience in managing their time and priorities
Experience with working in Atlassian JIRA and Maximo application is a plus
Experience with ITSM (IT service management) tools
Experience working with Microsoft Excel is a plus
Experience with working in an asset tracking database
Experience with imaging laptops and desktops with Windows 10
Vendor Management
Ability to self-manage and prioritize tasks based on the needs of stakeholders
Must be HIGHLY organized
Job Requirements:
Associate or Bachelor s degree or equivalent experience (i.e. 5+ years experience working in a warehouse with computers and hand held scanners
5+ years experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint
MS Certifications are a plus
Basic knowledge IT hardware and Apple IOS devices a plus
Working with IT vendors, technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Ability to research and test new technologies and solutions
Time management and organizational skills
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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