![Wyndham Garden Norfolk Downtown](https://media.trabajo.org/img/noimg.jpg)
Hotel Night Audit
2 weeks ago
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty
POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all guests. The Night Auditor is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports.
QUALIFICATIONS, EDUCATION & EXPERIENCE:
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
- Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
- Previous cash handling experience is preferred.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Endure various physical movements throughout the work areas.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
RESPONSIBILITES:
- Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
- Communicate effectively with guests as well as team.
- Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Verify guest information upon arrival and departure
- Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
- Maintain and secure a cash bank to perform job functions.
- Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s
- Maintain all guest information and hotel occupancy status using hotel operating systems
- Process adjustments, rebates, paid outs and credits as required.
- Post and audit Banquet charges.
- Reconcile telephone calls and miscellaneous accounts.
- Audit all miscellaneous charges. (Banquets, Bars etc.)
- Verifies package postings on house accounts.
- Run end of day program and close day.
- Check that interfaces are up and running.
- Run morning reports and backup reports and distribute accordingly.
- Print express check out folios and distribute.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
-
Hotel Night Audit
3 weeks ago
Norfolk, United States Wyndham Garden Norfolk Downtown Full timeYOUR NEXT DESTINATION AWAITS Careers at Commonwealth LodgingTop Notch Talent + World Class Hospitality We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty POSITION OVERVIEW: The...
-
Hotel Night Audit
4 weeks ago
Norfolk, United States Wyndham Garden Norfolk Downtown Full timeJob DescriptionJob DescriptionYOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingTop Notch Talent + World Class HospitalityWe take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.Core Values: Team First, Own It, Relationship Oriented, Professionalism,...
-
Hotel Night Audit
4 weeks ago
Norfolk, United States Wyndham Garden Norfolk Downtown Full timeYOUR NEXT DESTINATION AWAITS Careers at Commonwealth LodgingTop Notch Talent + World Class Hospitality We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty POSITION OVERVIEW: The...
-
Hotel Night Audit
3 weeks ago
Norfolk, United States Wyndham Garden Norfolk Downtown Full timeJob DescriptionJob DescriptionYOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingTop Notch Talent + World Class HospitalityWe take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.Core Values: Team First, Own It, Relationship Oriented, Professionalism,...
-
Night Audit
4 days ago
Norfolk, United States Suburban Capital, LLC Full timeStart your journey with us! Summary: This will be an integral position supporting the overall efforts of the hotel during the overnight hours, typically 11:00pm ? 7:00am. Successful traits include a blend of hospitality and accounting. You will be the hotel leader during the overnight hours. **Responsibilities**: - Ensure a high level of guest...
-
Night Auditor
2 days ago
Norfolk, United States Doubletree Norfolk Airport Hotel Full timeThe Night Auditor is responsible for: - Responsible for the accurate accounting of all transactions completed during the day. - Performs all Duties of a Guest Service agent and Manager on Duty. JOB RESPONSIBILITIES The Night Auditor’s primary responsibilities will include: - Inventories stock to ensure adequate supplies - Investigate complaints and...
-
Night Manager
2 months ago
Norfolk, United States City Wide Facility Solutions Full timeJob DescriptionJob DescriptionWE ARE SEEKING AN EXPERIENCED AND DEPENDABLE NIGHT MANAGER // JANITORIAL WORKING LEADER.It is essential you have experience in finalizing and verifying work has been completed fro janitorial services.Must have the flexibility to go to multiple sites per night.On a nightly basis the position requires the individual to inspect and...
-
Front Desk Associate
2 days ago
Norfolk, United States Doubletree Norfolk Airport Hotel Full timeThe Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. General Requirements: - Maintain a warm and friendly demeanor at all times. - Must be able to effectively communicate both verbally and written, with...
-
Norfolk, United States MSR Logistics Full timeWe are hiring 2 contract drivers with SUV / Minivan or Cargo Van in the Norfolk area! Please live within 25 minutes of ORF airport. As a courier for MSR Logistics, you will be responsible for completing a safe and secure delivery by picking up packages from ORF airport and delivering them to other designated airport locations. Our deliveries include...
-
Guest Service Agent II
1 month ago
Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeOverview Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction. Responsibilities • Handle guest registration process in an efficient and...
-
Guest Service Agent II
3 days ago
Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeOverview Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction. Responsibilities • Handle guest registration process in an efficient and...
-
Guest Service Agent II
1 month ago
Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeOverview: Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction. Responsibilities: Handle guest registration process in an efficient and...
-
Guest Service Agent II
3 days ago
Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeOverview: Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction. Responsibilities: Handle guest registration process in an efficient and...
-
(Norfolk Navy Gateway Inns
4 days ago
Norfolk, United States Navy Exchange Service Command Full time**Job Number**:240001BP** **Primary Location**: United States-Virginia-Norfolk **Organization**: NGIS Norfolk - NSA **Pay Range**: $45,000 - $55,000 (Based on Experience) **Job Summary** Responsible for managing daily operations of the front desk reservations and group reservation office for one or more NEXCOM Hospitality Group NHG property. **Duties...
-
Director of Catering and Convention Services
4 weeks ago
Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeOverview: Basic Purpose: - Provide overall management for events and conferences to include the event special events, galas, and weddings. - Position is responsible for the Department’s long term planning, as well as the efforts to maximize revenue and provide direction for the Hotel to exceed customer expectation - Communicates the vision for service...
-
Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeOverview: Basic Purpose: - Provide overall management for events and conferences to include the event special events, galas, and weddings. - Position is responsible for the Department’s long term planning, as well as the efforts to maximize revenue and provide direction for the Hotel to exceed customer expectation - Communicates the vision for service...
-
Chief Engineer
3 weeks ago
Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeOverview: Coordinates the daily operations of the Engineering department for the hotel to ensure that the services exceed the expectations of the resort owners/guests. Ensures compliance with all policies, procedures and regulations. This manager monitors both the productivity and qualitative work product for the Engineers and directs the completion of those...
-
Assistant Chief Engineer
4 weeks ago
Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeOverview: Position will be responsible for supervising/managing/overseeing the Engineering Department. In preparing for this position, candidate ideally will have worked in the Engineering/Facility Management department. Must have experience at properties of similar size and quality. Position will be required to work a varied schedule that may include...
-
Maintenance Supervisor
3 days ago
Norfolk, United States Wyndham Garden Norfolk Downtown Full timeJob DescriptionJob DescriptionYOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingWho we are:Top Notch Talent + World Class HospitalityWe take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.We are a company with a culture that understands relationships and Team First! We...
-
Pm Front Desk Clerk
2 months ago
Norfolk, United States LA QUINTA BY WYNDHAM Full timeAs a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: - Greet guests and complete the...