ServiceNow Technical Manager

3 weeks ago


Naperville, United States Wipro Ltd. Full time

Role & Responsibilities: ServiceNow Development, configuration, administration, and support for ServiceNow VR module. Provide VR solutions in terms of architecture, design, and operational support as it relates to ServiceNow Vulnerability Response (VR) module. VR solution design, and operational support as it relates to integrations, customized CI lookup Rules, Watch Topics, Assignment Rules, Grouping Rules, Risk Calculator Rules, Remediation Target Rules, Auto Close/Auto Delete Rules, Exception Rules, Notifications, Classification Rules, SLA definition, Severity/Normality Mapping, Classification Rules, and Background Jobs. Design and develop solutions to enrich Vulnerability Items and Test Result Records and other VR tables to enhance VR capabilities. Support Remediation process flows for Vulnerability Response Design, Configure and support data integrations and schedules Design, Configure and support Flow Designer flows and sub flows leveraging REST API for data exchange. Liaison with ServiceNow Platform Administrators (enterprise level) as it relates to VR impacts on ServiceNow Platform configuration and properties. Liaison with CMDB Team to enhance CMDB as it relates to VR data requirements. Design Runbooks for Vulnerability Response processes and procedures. Enhance Reporting capability of VR ServiceNow - GRC


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