Clinical Support Tech

3 weeks ago

New Haven, United States Actalent Full time

Job Title: Clinical Support Tech

Job Description

We are seeking a dedicated Clinical Support Tech to join our dynamic team in an ophthalmology clinic. This role involves managing service contracts, overseeing inventory, and providing technical support for medical devices. You will act as the liaison between vendors and our IT staff, ensuring smooth operation of networked ophthalmic equipment. This is a behind-the-scenes role that requires a tech-savvy individual with a strong understanding of ophthalmology equipment and medical terminology.

Responsibilities

* Maintain and oversee service contracts for multiple ophthalmology sites.
* Update retirement records and coordinate with inventory management on old or newly acquired devices, including applying asset stickers.
* Liaise with vendors for troubleshooting and case creation for networked and exam lane hardware.
* Support training on ophthalmic devices and hardware for staff across all sites.
* Act as the point of contact for incident tickets, working with IT to maintain device functionality and address issues.
* Operate networked ophthalmic equipment within the clinic workflow, utilizing tools like Epic MWL, Forum, and advanced storage systems.
* Retrieve patient data across devices to assist tech teams in addressing missing patient information.
* Develop training documents for consistent processes across sites.
* Manage and resolve issues with discontinued or incorrectly billed orders, aiding communication among techs, physicians, and billing.
* Ensure HIPAA compliance, track and resolve incorrect patient data, and update incident records across all sites.

Essential Skills

* Ophthalmic Tech experience
* Medical device support expertise
* Ophthalmology experience
* Ability to maintain vendor relationships
* Tech-savvy with strong troubleshooting skills

Additional Skills & Qualifications

* Understanding of optometry medical/equipment terminology and functions
* Professional and reliable demeanor
* Ability to develop training documents
* Experience in managing incident tickets and working with IT teams

Work Environment

This role is based in an extremely busy ophthalmology practice in New Haven, CT. You will work primarily behind the scenes and may need to travel to other sites within New Haven County to address technical issues. The environment is fast-paced, and you will interact with various stakeholders, including vendors, IT staff, and billing departments. Your work will ensure the seamless operation of our clinical support systems, contributing to the overall efficiency of our practice.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

* Hiring diverse talent
* Maintaining an inclusive environment through persistent self-reflection
* Building a culture of care, engagement, and recognition with clear outcomes
* Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

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