Clinical Support Tech

2 weeks ago

New Haven, United States Actalent Full time

Job Title: Clinical Support Tech

Job Description

Are you a tech-savvy professional with a passion for ophthalmology? Join our innovative team as a Clinical Support Tech and play a crucial role in our bustling ophthalmology clinic. This behind-the-scenes position is perfect for someone who thrives on managing service contracts, overseeing inventory, and providing top-notch technical support for medical devices. You'll be the vital link between vendors and our IT staff, ensuring our networked ophthalmic equipment runs smoothly.

Responsibilities

* Service Contract Management: Maintain and oversee service contracts across multiple ophthalmology sites.
* Inventory Coordination: Update retirement records, manage inventory, and apply asset stickers to new or old devices.
* Vendor Liaison: Troubleshoot and create cases for networked and exam lane hardware by liaising with vendors.
* Staff Training: Provide training on ophthalmic devices and hardware for staff at all sites.
* Incident Management: Act as the point of contact for incident tickets, collaborating with IT to maintain device functionality.
* Equipment Operation: Operate networked ophthalmic equipment within the clinic workflow, using tools like Epic MWL, Forum, and advanced storage systems.
* Data Retrieval: Assist tech teams by retrieving patient data across devices to address missing information.
* Documentation: Develop training documents to ensure consistent processes across sites.
* Order Management: Resolve issues with discontinued or incorrectly billed orders, facilitating communication among techs, physicians, and billing.
* Compliance and Record Keeping: Ensure HIPAA compliance, track and resolve incorrect patient data, and update incident records across all sites.

Essential Skills

* Experience as an Ophthalmic Tech
* Expertise in medical device support
* Background in ophthalmology
* Ability to maintain strong vendor relationships
* Tech-savvy with excellent troubleshooting skills

Additional Skills & Qualifications

* Understanding of optometry medical/equipment terminology and functions
* Professional and reliable demeanor
* Ability to develop comprehensive training documents
* Experience in managing incident tickets and collaborating with IT teams

Work Environment

Join us in a fast-paced ophthalmology practice where your behind-the-scenes work will be pivotal. You'll primarily work in our main clinic but may need to travel to other sites within New Haven County to address technical issues. Interact with a diverse group of stakeholders, including vendors, IT staff, and billing departments, ensuring the seamless operation of our clinical support systems and contributing to the overall efficiency of our practice.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

* Hiring diverse talent
* Maintaining an inclusive environment through persistent self-reflection
* Building a culture of care, engagement, and recognition with clear outcomes
* Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

  • Clinical Support Tech

    3 weeks ago

    New Haven, United States Actalent Full time

    Job Title: Clinical Support Tech Job Description We are seeking a dedicated Clinical Support Tech to join our dynamic team in an ophthalmology clinic. This role involves managing service contracts, overseeing inventory, and providing technical support for medical devices. You will act as the liaison between vendors and our IT staff, ensuring smooth...

  • Clinical Support Tech

    3 weeks ago

    New Haven, United States Actalent Full time

    Job Title: Clinical Support Tech Job Description We are seeking a dedicated Clinical Support Tech to join our dynamic team in an ophthalmology clinic. This role involves managing service contracts, overseeing inventory, and providing technical support for medical devices. You will act as the liaison between vendors and our IT staff, ensuring smooth...

  • Clinical Support Tech

    2 weeks ago

    New Haven, United States Actalent Full time

    Job Title: Clinical Support Tech Job Description Are you a tech-savvy professional with a passion for ophthalmology? Join our innovative team as a Clinical Support Tech and play a crucial role in our bustling ophthalmology clinic. This behind-the-scenes position is perfect for someone who thrives on managing service contracts, overseeing inventory, and...

  • Clinical Support Tech

    2 weeks ago

    New Haven, United States Actalent Full time

    Job Title: Clinical Support TechJob Description Are you a tech-savvy professional with a passion for ophthalmology? Join our innovative team as a Clinical Support Tech and play a crucial role in our bustling ophthalmology clinic. This behind-the-scenes position is perfect for someone who thrives on managing service contracts, overseeing inventory, and...

  • Clinical Support Tech

    2 weeks ago

    New Haven, United States Actalent Full time

    Job Title: Clinical Support TechJob Description Are you a tech-savvy professional with a passion for ophthalmology? Join our innovative team as a Clinical Support Tech and play a crucial role in our bustling ophthalmology clinic. This behind-the-scenes position is perfect for someone who thrives on managing service contracts, overseeing inventory, and...

  • Clinical Support Tech

    3 weeks ago

    New Haven, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Clinical Support TechJob DescriptionWe are seeking a dedicated Clinical Support Tech to join our dynamic team in an ophthalmology clinic. This role involves managing service contracts, overseeing inventory, and providing technical support for medical devices. You will act as the liaison between vendors and our IT...

  • Clinical Support Tech

    3 weeks ago

    New Haven, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Clinical Support TechJob DescriptionAre you a tech-savvy professional with a passion for ophthalmology? Join our innovative team as a Clinical Support Tech and play a crucial role in our bustling ophthalmology clinic. This behind-the-scenes position is perfect for someone who thrives on managing service contracts,...

  • Ophthalmic Tech

    3 weeks ago

    New Haven, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Clinical Support TechJob DescriptionWe are seeking a dedicated Clinical Support Tech to join our dynamic team in an ophthalmology clinic. This role involves managing service contracts, overseeing inventory, and providing technical support for medical devices. You will act as the liaison between vendors and our IT...

  • Ophthalmic Tech

    2 weeks ago

    New Haven, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Clinical Support TechJob DescriptionAre you a tech-savvy professional with a passion for ophthalmology? Join our innovative team as a Clinical Support Tech and play a crucial role in our bustling ophthalmology clinic. This behind-the-scenes position is perfect for someone who thrives on managing service contracts,...

  • Clinical Research Nurse

    1 month ago

    New Haven, Connecticut, United States WEP Clinical Full time

    Mobile Research Nurse Job DescriptionWe are seeking a skilled and compassionate nurse with a passion for clinical research to join our dynamic team as a Mobile Research Nurse. As a key member of our research team, you will play a crucial role in ensuring the successful execution of research studies.Key Responsibilities:Administer investigational medications...

  • Ophthalmic Tech

    5 days ago

    New Haven, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Clinical Support TechJob DescriptionAre you a tech-savvy professional with a passion for ophthalmology? Join our innovative team as a Ophtamlic and play a crucial role in our bustling ophthalmology clinic. ResponsibilitiesService Contract Management: Maintain and oversee service contracts across multiple ophthalmology...

  • Clinical Support Specialist

    4 weeks ago

    New Haven, Connecticut, United States Planned Parenthood of Southern New England, Inc. Full time

    We are seeking a skilled and compassionate Clinical Support Specialist to join our team at Planned Parenthood of Southern New England, Inc.This is a full-time position working out of our New Haven Health Center and traveling to surrounding health centers.The ideal candidate will provide exceptional client-centered customer service, support clinicians in...

  • Windows Support Engineer

    1 month ago

    New York, United States mac-tech Full time

    Mac-tech is an IT consulting and support company based out of SoHo in New York City. We work with businesses ranging from the very small to global enterprises, from creative agencies to law firms. Founded in 2004, mac-tech was created from a need to help the (at the time) underserved Mac community, mostly in corporate creative departments. We have since...

  • Windows Support Consultant

    4 weeks ago

    New York, New York, United States mac-tech Full time

    About mac-techmac-tech is an IT consulting and support company based in New York City. We collaborate with businesses of all sizes, from small firms to global enterprises, in various sectors.We are currently seeking a skilled Support Engineer with experience in Windows to join our Support Team. Our service desk is responsible for providing timely day-to-day...

  • Windows Support Engineer

    1 month ago

    new york city, United States mac-tech Full time

    Mac-tech is an IT consulting and support company based out of SoHo in New York City. We work with businesses ranging from the very small to global enterprises, from creative agencies to law firms. Founded in 2004, mac-tech was created from a need to help the (at the time) underserved Mac community, mostly in corporate creative departments. We have since...

  • Registered Nurse

    1 month ago

    New Haven, United States WEP Clinical Full time

    Are you a skilled and compassionate nurse with a passion for clinical research? Join our dynamic team as a Mobile Research Nurse and make a difference in the lives of study patients. We are seeking a dedicated individual with current acute care or homecare experience and phlebotomy skills to work under the guidance of the principal study investigator and...

  • Registered Nurse

    2 months ago

    New Haven, United States WEP Clinical Full time

    Job DescriptionAre you a skilled and compassionate nurse with a passion for clinical research? Join our dynamic team as a Mobile Research Nurse and make a difference in the lives of study patients. We are seeking a dedicated individual with current acute care or homecare experience and phlebotomy skills to work under the guidance of the principal study...

  • Product Support Analyst

    2 months ago

    New York, United States US Tech Solutions Full time

    Duration: 12 months (Contract to hire)Job Description:We are looking for a Production Support Analyst to join the Global Brokerage Technology team. Responsibilities:A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts,...

  • Technical Support Specialist

    1 month ago

    New York, New York, United States Tech Tammina Full time

    Role: As a key member of the Tech Tammina team, we are seeking an experienced Operational Support Specialist to provide onsite technology support and ensure the smooth operation of our hardware and software infrastructure.Responsibilities: Provide day-to-day technical support for our onsite technology infrastructure Deploy and configure applications to meet...

  • Executive Support Coordinator

    2 weeks ago

    New York, New York, United States US Tech Solutions Full time

    Job DescriptionThe Senior Administrative Assistant provides crucial support to company Executives, ensuring seamless daily operations and business success. This role involves a wide range of responsibilities, from coordinating meetings and travel arrangements to managing office-wide coordination efforts and operational tasks.Key Responsibilities:Serves as...