Account Manager Collector

4 weeks ago


Farmers Branch, United States Fay Servicing Full time

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers aren't loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for an Account Manager Collector to join our team.

The Account Manager Collector is an excellent opportunity for recent graduates. The primary responsibility is to resolve early delinquency through collections activities. The AM Collector minimizes losses to the portfolio by helping borrowers avoid delinquency and unnecessary fees, while also maintaining compliance standards in accurately documenting accounts in accordance with Fair Debt Collection Practices Act [FDCPA], state and federal regulatory guidelines, and company policies and procedures.

What you will do for Fay:

* Keep current with the market changes and regulations pertaining to the job
* Primarily handles outbound collection efforts
* Works outbound dialer campaigns to optimize collection efforts
* Works outbound dial campaigns for investor driven requests
* Make analytical assessments of the mortgagor's financial standing
* Identify and sell solutions for early delinquency loans
* Educate borrowers on self-service options
* Assist borrowers to avoid charges and resolving fees on loans
* Referral source for Insurance, Originations, and Realtor opportunities
* Provide "best in class" service on every call
* Properly document all borrower communications
* Adhere to all corporate policies as well as internal, external, and compliance guidelines
* Maintain a compliance score above 95%
* Understand and achieve metrics as set by the department

What you bring to Fay:

* High school diploma/GED required; College degree preferred
* Collections or telephonic Customer Service experience is a plus
* Any mortgage experience is ideal
* Must be able to implement rules and regulations to be compliant with investor and SPS guidelines
* Comfortable working in a sales environment
* Strong customer service skills
* Exposure to a sales platform is a plus
* Ability to work nights and weekends
* Must have a professional demeanor
* Strong internal and external customer service skills, including professional telephone manner and ability to write short business correspondence
* Track record of building relationships with customers
* Proven ability to adapt to a changing environment
* Detail-oriented with the ability to accurately gather, maintain and analyze data
* Strong multi-tasking, self-management / self-motivating skills
* Ability to take direction while maintaining self-management /self-motivating skills
* Ability to acclimate to an ever-changing/fast-paced environment
* Very strong verbal and written communication skills
* Strong analytical skills
* Proficient computer and keyboard aptitude; familiarity with basic Office applications (Outlook, Excel, Word)
* Ability to work independently as well as part of a team

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, included, and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.


  • Accounting Manager

    7 days ago


    Farmers Branch, United States Thomas Edwards Group Full time

    Job DescriptionJob DescriptionOur client in the food service industry is seeking a strong leader for their Accounting Manager position. This is a new position and offers the opportunity to make an impact in a rapidly growing organization. This role will be fully onsite in Farmers Branch. The Accounting Manager will lead and oversee the accounting department,...

  • Accounting Manager

    3 days ago


    Farmers Branch, United States Thomas Edwards Group Full time

    Job DescriptionJob DescriptionOur client in the food service industry is seeking a strong leader for their Accounting Manager position. This is a new position and offers the opportunity to make an impact in a rapidly growing organization. This role will be fully onsite in Farmers Branch. The Accounting Manager will lead and oversee the accounting department,...

  • JR Account Manager

    2 weeks ago


    Farmers Branch, United States TMG Full time

    Join Our Team as an Account Manager! Are you passionate about business development and sales management? Do you thrive in a dynamic environment where you can make a real impact? If so, we want you on our team! Job Summary: Position - Jr Account Manager. We are seeking a highly motivated and energetic Jr Account Manager to join our team. In this role, you...


  • Farmers Branch, United States TMG Full time

    Benefits: Competitive salary Flexible schedule Opportunity for advancement Training & development Job Title: Entry Level Account Manager - Direct Marketing Sales Company Overview: Leading direct marketing agency specializing in retail space. We provide innovative marketing solutions to our clients, helping them reach their target audience effectively. With a...

  • Accountant Clerk

    3 hours ago


    Farmers Branch, United States Texas Auto Value Full time

    Job DescriptionJob DescriptionWe are seeking to detail- oriented and organized individual to join our team as an Accountant Clerk. The ideal candidate will play a crucial role in ensuring the accuracy and compliance of our financial records while optimizing efficiency and adherence to accepted accounting procedures.Key ResponsibilitiesExamine Financial...


  • Farmers Branch, United States Dracko Full time

    The KAE - Beer & Alcohol is the single point of contact and Dracko's face to the client during the requesting, planning, and implementation stages of the Merchandising, Experiential and Digital Advertising campaigns. Will be responsible for developing, implementing, and supporting strategic programs and event experiences. The Key Account Specialist is...


  • Farmers Branch, United States AutoZone Full time

    The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. The CSM exceeds...

  • HVAC Branch Manager

    2 weeks ago


    Farmers Branch, United States CoolSys - Refrigeration and HVAC Systems Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...


  • Farmers Branch, United States Multimedia Solutions Group, Inc. Full time

    Job Description: Involved in the pre-planning, walk-through and working with sales department on estimating and quoting jobs. Identify and assign individual job assignments of crew members. Interface with the customer throughout jobs and attend customer meetings as requested or needed to provide job updates, progress status, and resolve issues. Identify...

  • Service Manager

    5 days ago


    Farmers Branch, United States RideNow Powersports Full time

    At RideNow Powersports, our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn! RideNow Powersports of Farmers Branch is a subsidiary of RumbleOn, the...

  • Marketing Manager

    7 days ago


    Farmers Branch, United States Gold Standard Auctions Llc Full time

    WHO ARE WE? Gold Standard Auctions is a trusted platform that brings together individuals who share a passion for exquisite valuables. We offer a secure and seamless auctioning experience, connecting sellers and buyers in a personalized and reliable manner. Our commitment is to deliver top-notch customer service, ensuring that every consigned item receives...


  • Farmers Branch, Texas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...


  • Farmers Branch, United States Morrell GroupWomack Group Full time

    Job DescriptionJob DescriptionDescription:Job Title: Talent Acquisition Manager, Farmers Branch, TXAbout Us…Womack Machine Supply and Morrell Group have united to become Womack Group, an industry powerhouse in engineering and industrial solutions. With over 70 years of excellence, Womack's motion control expertise meets Morrell's premier component...


  • Farmers Branch, United States Avance Consulting Full time

    Job DescriptionJob DescriptionThe Company is looking for a hands-on, driven, energetic, collaborative, and proactive leader to drive our accounting function as our first Corporate Controller. This individual will work cross-functionally throughout the organization, including with the accounting, finance and executive teams as well as the sales and operations...


  • Farmers Branch, United States Avance Consulting Full time

    Job DescriptionJob DescriptionThe Company is looking for a hands-on, driven, energetic, collaborative, and proactive leader to drive our accounting function as our first Corporate Controller. This individual will work cross-functionally throughout the organization, including with the accounting, finance and executive teams as well as the sales and operations...

  • Billing Specialist

    2 weeks ago


    Farmers Branch, United States City of Farmers Branch Full time

    This position is responsible for providing accounting and reconciliation services for utility billing and other billing services. Essential Job Functions Essential Job Functions represents 20%-50% of working time on a regular basis, subject to the varying demand of specific functions. All functions listed below are considered essential and are expected to be...

  • AR Coordinator

    1 week ago


    Farmers Branch, United States Financial Additions Full time

    Financial Additions is searching for an experienced Accounts Receivable Coordinator for a HYBRID position near Lewisville, TX. Growing multi-location retail company ready to bring on new team member in their AR department! Responsibilities include: C Coordinator, Management


  • Farmers Branch, United States Texas Independent Bank Full time

    At TIB, we are committed to serving as Trusted Partners, for our community banks and our employees. We take great care to maintain our commitment to excellence and personalized service internally and externally. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best in class benefits package that...


  • Farmers Branch, United States Southern Glazer's Wine and Spirits Full time

    What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved...


  • Farmers Branch, United States Southern Glazer's Wine & Spirits Full time

    What You Need To KnowOpen your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and...