Senior Communications Operator

2 weeks ago

Saint Joseph, United States City of St. Joseph, MO Full time

JOB TITLE: Senior Communications Operator

DEPARTMENT: Police

DIVISION: Support Services

SALARY: $23.24423/hr ($48,348/yr)

CLOSING: Open until filled

Job Summary/Scope

Receives emergency and non-emergency calls for service from the public, and dispatches the proper police, fire or sheriff's response and equipment. Operates computer systems, 911 lines and non-emergency lines. Maintains accurate records and coordinates emergency services with other agencies, hospitals, ambulances and utilities. Records all calls into the computer system. Performs operator level maintenance on the computer system. Plans, organizes and controls the work of assigned employees. Direct supervisory responsibilities. No budgetary responsibilities.

Supervisory Responsibilities

Integral to the position of Senior Communication Operator is the responsibility for developing subordinates to their fullest potential by exercising appropriate degrees of coaching, training, guiding, evaluating and counseling.

Essential Duties and Responsibilities

* Monitors and answers emergency 911, Text-to-911 and non-emergency phone calls.
* Dispatches public safety response and equipment for police, fire and sheriff's department.
* Transfers ambulance calls and coordinates response for assisting agencies.
* Completes tests of emergency warning equipment monthly.
* Maintains accurate records for the police, fire and sheriff's department activities through accurate documentation in the CAD computer system.
* Enters, modifies, locates and/or removes all municipal warrants, as well as stolen and recovered articles, guns and vehicles into the state and local computer system.
* Enters emergency orders of protection.
* Maintains contact with on-duty officers so as to be aware of location and activities at all times.
* Utilizes the MULES and NCIC systems, DOR, CAD and other search venues to obtain necessary work-related information.
* Maintains a record of street closings/openings and fire hydrants in and out of service.
* Monitors MOSWIN and other special event talk group channels.
* Participates in tests of the National Warning System (NAWAS) daily and activates the tornado warning siren system when necessary.
* Tracks employee training and ensures required training is current.
* Supervises and schedules shift employees.
* Administers discipline as needed.
* Provides thorough documentation of disciplinary-related incidents.
* Documents pertinent information, training, sick leave and positive and negative performances into the Blue Team and Make Note programs.
* Assists with operator maintenance, training and troubleshooting of the computer and phone systems.
* Assists in writing policies, procedures and training manual for Communication Center.

Other Duties and Responsibilities

* Reports inoperative equipment to appropriate parties for repair.
* Maintains and orders supplies for Communication Center.
* Assists with preparing requests for recordings and call logs.
* Responsible for shift work, covering weekends and holidays as needed or directed.
* Performs all other assigned duties which support the overall objective of the position and/or department mission.
* Attends related training and meetings.
* Maintains a professional relationship with the public, outside agencies and co-workers.
* Maintains a positive attitude and promotes a team environment.
* Responsible for the overall performance of the shift.
* Follows written and oral instruction.
* Ensures policies and procedures are being adhered to.

Employee Behavior and Conduct

City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful.

Required Knowledge, Skills and Abilities

* Skills in typing, computer, phone system and various printers.
* Knowledge of street and road systems and general geography of the City and County.
* Ability to perform tasks and make quick decisions in stressful situations.
* Ability to communicate clearly and concisely.
* Ability to work under stressful and unpleasant circumstances.
* Must be able to successfully complete recertification training on the Missouri Uniform Law Enforcement System (MULES).
* Skills in supervision, computer operation, decision making and problem solving.
* Skills in effective oral and written communication.
* Proficient knowledge of Communications Center, police, fire and sheriff's department policies and procedures. Must maintain confidentiality and integrity of the department.
* Must comply with policies and procedures.
* Meet the minimum training standard and successfully complete the training program.
* Valid driver's license required.

Material and Equipment Directly Used

Operates a variety of equipment used in the daily operation of the police department. Such equipment includes telephone, fax, TDD phones, NAWAS phone, printers, shredder, computers, recording systems and radio dispatch system. There may be times when use of personal vehicle may be required.

Working Environment/Physical Requirements

Work is performed in an indoor setting with a controlled environment. Work involves sitting for long periods. Physical activity includes bending, stooping, reaching and lifting. Work includes involvement in highly intense and stressful situations. Frequently necessary to lift objects weighing 10 to 20 pounds. Must have vision acuity sufficient to operate a computer console and read printouts. Hearing acuity sufficient to hear and clearly understand radio/telephone traffic in an area where constant communication center background noise is present. Some overnight or day travel may be required for business purposes. Vacation and other leave scheduling shall be requested of and approved by the appropriate supervisor.

Education

High school diploma or equivalent desirable.

Minimum two years' experience with the St. Joseph, Missouri Emergency Communications Center (or two years prior experience as a 911 dispatcher at another agency) required.

Communications Training Operator experience preferred.

Passing of a drug screening required prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

The City is a Governmental entity subject to Section 504 of the Rehabilitation Act of 1973, which requires that otherwise qualified handicapped individuals be protected from discrimination.

  • Program Coordinator

    4 weeks ago

    Saint Joseph, United States St. Joseph-Lincoln Senior Center Full time

    Program Coordinator **Duties**: - Develop and implement several different program goals and objectives - Coordinate program activities, trips and events - Monitor program progress and evaluate outcomes - Provide support to members, addressing their needs and concerns - Maintain accurate records and documentation related to all...

  • Caregiver (PM Shift) - Senior Living Community

    2 weeks ago

    Saint Paul, United States Suite Living Senior Care Full time

    Job DescriptionJob DescriptionPOSITION: CAREGIVERCOMPANY: Suite Living Senior CareLOCATION: Vadnais Heights, MNTYPE: PT AvailableSHIFT: PM (2pm-10pm)PAY RANGE: $18-20.00/hr (DOE, Negotiable)***We are seeking CAREGIVERS to join us at our Senior Living Community located in Vadnais Heights, MN! Our communities have 32 beds in Memory Care + Assisted Living. If...

  • Senior Tax Accountant

    2 weeks ago

    Saint Joseph, United States LECO Corporation Full time

    Job DescriptionJob DescriptionSenior Tax AccountantFor over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests,...

  • Senior Tax Accountant

    3 weeks ago

    Saint Joseph, United States LECO Corporation Full time

    Job DescriptionJob DescriptionSenior Tax AccountantFor over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests,...

  • Senior Auto Mechanic

    1 week ago

    Saint Joseph, United States City of St. Joseph, MO Full time

    JOB TITLE: Senior Auto Mechanic DEPARTMENT: Public Works and Transportation DIVISION: Sewer Maintenance SALARY: $19.74/hr ($41,069/yr.) without CDL ($21.74/hr WITH CDL) CLOSING DATE: Open until filled Job Summary/ Scope Repairs light, medium, and heavy-duty trucks; light, medium, and heavy-duty off-road construction equipment; tractors, mowers, and...

  • Vice President of Support Services

    2 weeks ago

    Saint Louis, United States Arvum Senior Living Full time

    Job DescriptionJob DescriptionAbout Arvum Senior LivingArvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin. Our company, which was built on our “Pillars of...

  • CNC Operator

    1 month ago

    Saint Joseph, United States Hanson International, Inc. Full time

    Job DescriptionJob DescriptionHanson International, located in St. Joseph, Michigan, specializes in the design, build, sample, and inspection of precision molds – primarily for the die cast industry. Hanson International is currently seeking qualified candidates to fill CNC operator positions for all shifts. Standard work schedule is day shift Monday...

  • Vice President Operations

    3 weeks ago

    Saint Joseph, United States Global Recruiters of The High Plains Full time

    Job DescriptionJob DescriptionThe Vice-President of Operations should have the ability to multi-task, problem solve and display a high level of efficiency and productivity by prioritizing tasks, strong organizational skills, and adaptability in a fast-paced environment.ACCOUNTABILITIES Regularly communicate project status with appropriate internal & external...

  • Bridge Operator

    6 days ago

    Saint Joseph, United States Miller Bridge Operations, LLC Full time

    Able to comprehend Miller Bridge, MDOT and US Coast Guard manuals, rules, regulations and procedures. Handwriting must be legible. Accurate record and log keeping. Proper communication on the marine radio and telephone. Able to follow instructions. Minor maintenance upon request. We will train and certify before you can operate yourself. **Must be able to...

  • Machine Operator

    2 weeks ago

    Saint Joseph, United States Hansen & Company Woodworks INC Full time

    Job DescriptionJob DescriptionDescription:MACHINE OPERATOR(n.) someone who takes on a new challenge every day; using tactical skills and real-time strategy to operate machinery efficiently and effectively.The Machine Operator works directly with the production team to expertly operate machinery with deductive reasoning, optimally completing products in the...

  • Bus Driver-Cardinal Ritter Senior Services

    1 month ago

    Saint Louis, United States Cardinal Ritter Senior Services Full time

    Job DescriptionJob DescriptionCardinal Ritter Senior Services, one of South County's largest independent, assisted living, skilled nursing and rehabilitation nonprofit senior living communities, seeks compassionate and experienced Bus Driver to join our growing team.At Cardinal Ritter Senior Services, our mission is simple: we create communities that...

  • Senior Operations Analyst

    1 week ago

    Saint Charles, United States American Railcar Industries, Inc. Full time

    Job Summary The Senior Operations Analyst for AITX will develop and analyze various business reporting and metrics to support the Operations team as well as inter-department reporting for a fleet of over 90,000 rail assets. Own and manage underlying data sources for consistent and accurate reporting. Manage projects related to remarking and maintenance....

  • Culinary Aide

    1 week ago

    Saint Joseph, United States Benedictine Health System Full time

    Overview The Culinary Services Aide gets to interact with our residents serving meals and providing an engaging dining experience that meets individual residents' preferences. Responsibilities * Provides a welcoming atmosphere in the dining areas for residents. * Adheres to food safety and dietary guidelines based on residents' needs. * Operates, cleans...

  • Culinary Services Aide

    2 weeks ago

    Saint Joseph, United States Benedictine Health System Full time

    Overview The Culinary Services Aide gets to interact with our residents serving meals and providing an engaging dining experience that meets individual residents' preferences. Responsibilities * Provides a welcoming atmosphere in the dining areas for residents. * Adheres to food safety and dietary guidelines based on residents' needs. * Operates, cleans...

  • CNA (NIGHTS) $4000 Sign on Bonus

    2 weeks ago

    Saint Joseph, United States Benedictine Health System Full time

    Additional Information $4000 Sign on Bonus Overview Jump start your career with Benedictine! Our Certified Nursing Assistants (CNA) are amazing and dedicated professionals that provide high-quality, compassionate care to our residents daily. As a CNA-NAR you operate on the front lines and ensure our residents are treated with dignity and respect, as well...

  • CNA $3000 Sign on Bonus

    1 week ago

    Saint Joseph, United States Benedictine Health System Full time

    Additional Information $3000 Sign on Bonus Overview Jump start your career with Benedictine! Our Certified Nursing Assistants (CNA) are amazing and dedicated professionals that provide high-quality, compassionate care to our residents daily. As a CNA-NAR you operate on the front lines and ensure our residents are treated with dignity and respect, as well...

  • Executive Director of Senior Living Community

    1 month ago

    Saint Charles, United States Propper Asset Management Full time

    Job DescriptionJob DescriptionExecutive DirectorSummary of DutiesThe Executive Director is responsible for the efficient operations and overall management and direction of the day-to-day functions of the property in accordance with federal, state, and local standards, guidelines, and regulations. Hire, evaluate, coordinate, monitor performance, schedule, and...

  • Weekend (PT) Receptionist>

    1 week ago

    St Joseph, United States Sonida Senior Living Full time

    Sonida Senior Living - 3310 N Woodbine Rd [Administrative Assistant / Secretary] As a Receptionist at Sonida Senior Living, you'll: Receive visitors and vendors to the community in a friendly and polite manner; Answer telephones, transfer calls, take messages for the department heads; Respond to Resident emergency calls and notify nurse or manager on duty as...

  • Director of Quality-Cardinal Ritter Senior Services

    3 weeks ago

    Saint Louis, United States Cardinal Ritter Senior Services Full time

    Job DescriptionJob DescriptionCardinal Ritter Senior Services, one of South County's largest independent, assisted living, skilled nursing and rehabilitation nonprofit senior living communities, seeks compassionate and experienced Director of Quality to join our growing team.At Cardinal Ritter Senior Services, our mission is simple: we create communities...

  • Front Desk Receptionist

    1 month ago

    Saint Joseph, United States St. Joseph-Lincoln Senior Center Full time

    Job Summary: **Duties**: - Greet and welcome visitors in a friendly and professional manner - Answer incoming phone calls and direct them to the appropriate individual - Manage the reception area, ensuring it is clean and presentable at all times - Scheduling of volunteers for the front desk and greeters - Assist with administrative tasks such as data...