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Client Services Representative

4 months ago

Mason, United States SinglePoint Full time
This individual will serve as main point of contact for campus clientele to address issues which may include a variety of topics such as invoicing and compliance concerns as well as inquiries regarding industry updates occurring in the marketplace. The individual will be responsible for understanding the organization's contractual requirements and providing stellar service to the client to exceed their expectations.

This individual will be responsible for all aspects of the client including partnering with various internal teams to ensure the client's needs are being met and providing client feedback to enhance service levels. The individual will be responsible for adhering to compliance and client related processes, collecting consolidation funds and posting direct payments for the purpose of generating revenue, managing their territory of 100+ clients in a minimum of 4 States by understanding each client's servicing preferences and performing a multitude of tasks. Tasks can range from quoting payoffs to performing monetary reversals to resolving client issues and monitoring them until resolution is achieved. The individual will be the "gatekeeper" for the client relationship and will be trained on interdepartmental processes to facilitate the investigative and research portion of this position.

1. Must be able to creatively think and develop innovative solutions in a quick and accurate manner.

2. Must be able to multi-task and prioritize tasks while demonstrating a strong commitment to providing outstanding customer service.

3. Must be able to escalate concerns related to servicing the client to Management, Sales and Operations.

4. Must be able to make independent decisions to service clients while remaining compliant with processes.

QUALIFICATIONS:

  • Excellent verbal and written communication skill to include communicating at several organizational levels (clients, supervisors, peers, leadership).
  • Excellent organizational and time management skills.
  • Excellent working knowledge of MS Office products to include: Excel, Word, Outlook and the Internet.
  • 1-year experience in 3rd party collections and/or the collections industry (preferred).
  • Minimum of 2-3 years of experience in customer services industry.
  • Ability to effectively manage projects and relationships at multiple levels to achieve client and departmental goals.
  • Open and flexible personality that is energetic and approachable.
  • Ability to interact well with others and show respect for alternative viewpoints.
  • Committed to achieve goals. Shows enthusiasm and commitment.
  • Probes facts analyzes issues and makes systematic and rational judgments based on relevant information.

This job description in no way states or implies that these are the only duties to be performed by this employee. S/He will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

About Us:

General Revenue Corporation is the recognized premier industry leader in collections with over a forty (40) year working history We are guided by the philosophy of valuing our clients, customers and our employees by treating each person with dignity, respect and compassion during every interaction. As an employee of GRC, we make it a priority to provide our staff with the tools to successfully grow, develop, and succeed

Learn more at www.generalrevenue.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

NOTE: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)