Service Dispatcher Scheduler

3 weeks ago


Dulles, United States EMCOR Group Full time

**Description**

**Essential Duties and Responsibilities:**

+ Responsible for managing execution and profitability of Fire Alarm and Sprinkler Service Centers and Service Agreements.

+ Coordinate all fire alarm and sprinkler service work including Service Calls, T&M, testing, quotes.

+ Schedule Service Calls and Testing Dates with customers and field service technicians

+ Dispatch field service technicians daily/weekly as required to projects and service sites.

+ Coordinate closely and daily with service technicians, superintendents, project managers, estimating, suppliers, warehouse, purchasing, and accounting.

+ Maintain Fire alarm and Sprinkler Service schedules.

+ Quote service and testing work and contracts

+ Creation and Closure of all work orders

+ Invoice projects in a correct and timely manner

+ Lead all collections and accounts receivable efforts

+ Negotiate pricing and request purchase orders for all equipment.

+ Maintain exceptional customer service and working relationship.

+ Visit customers and encourage direct business development and sales activities

+ Increase the present customer base

+ Managing multiple projects and deadlines with ability to prioritize and complete tasks.

+ Analyzes and review proposals to ensure profitability.

+ Remain objective when faced with predetermined client number/expectations.

+ Participate in contract and change order negotiations.

+ Attend monthly department meetings.

+ Attend and present projects at monthly financial meetings.

+ Manage 24/7 service calls and scheduling

**Physical Requirements**

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

**Equal Opportunity Employer/Veterans/Disabled**



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