Customer Service Coordinator

3 weeks ago


Reading, United States Penske Full time

Penske Logistics is looking for Bilingual Transportation Customer Service Coordinators (Spanish) to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country.

**Position Summary:**

In this role, Bilingual Transportation Customer Service Coordinators (Spanish) will monitor route status and provide required information using Transportation Management Systems and electronic resources such as web portals and email.

**Why is Penske Logistics for you?**

We take pride in offering a competitive wage and great benefits including:

Base Pay: $20.00 per hour

**Work Schedule:**

This position supports a 24/7 operation and flexibility to work weekends and holidays are required. You will have two days off per week (one weekday and one weekend).

2nd Shift: 2:00pm-10:30pm | P/T Shift 2-3 days / 4-8 hr shift

This position will initially be located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607, training will be conducted the first 4 weeks once hired on 1st shift Monday - Friday 9am - 3pm with potential opportunity for remote work once completed.

**Additional Benefits:**

- Paid Time Off

- Medical Insurance

- Dental Insurance

- Vision Insurance

- Life Insurance

- 401K

- Associate Referral Program

- Our associates also enjoy numerous associate discounts and opportunities to grow with the organization

**Major Responsibilities:**

- Acts as the first line of contact for customer's routine reporting requirements, providing the customer with status updates as needed

- Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods

- Answers and processes requests received through inbound calls and emails in a timely manner

- Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers

- Escalates all non-routine customer inquiries appropriately to solve operational issues

- Serves as the primary contact for data collection, audit, and reporting of various performance metrics

- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators

- Other projects as assigned by the supervisor

**Qualifications:**

-Previous customer service experience is required.

-High School diploma or equivalent required, Associate's / Bachelor's is preferred.

-Bilingual skills (Spanish) Required

-Regular, predictable, full attendance is an essential function of the job.

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

**Physical Requirements:**

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

**About Penske Logistics**

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.

Job Category: Administrative

Job Family: General Administration

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Logistics LLC

Req ID: 2410024



  • Reading, Pennsylvania, United States Penske Full time

    Penske is a leading logistics company that offers exciting career opportunities. As a Sales and Customer Interaction Representative at Penske, you'll play a vital role in providing exceptional customer service and driving sales growth.About the RoleAs a key member of our Corporate Sales Center team, you will handle incoming sales and customer service calls,...


  • Reading, Pennsylvania, United States Penske Full time

    About the RoleAs a Customer Service Administrator at Penske, you will play a vital role in ensuring seamless communication between our customers and service teams. This position requires strong phone skills, ability to multitask, and excellent organizational skills.We are seeking a highly motivated individual with 3 years of customer service experience to...


  • Reading, United States Penske Truck Leasing Co., L.P. Full time

    Penskes Customer Care team is responsible for responding to customer requests regarding invoices. The team is charged with providing timely and accurate responses to customers, both Penskes external customers and other Penske associates. The Billin Customer Care, Customer Experience, Coordinator, Customer Service, Care Coordinator, Retail, Driver


  • Reading, Massachusetts, United States Sullivan Tire & Auto Service Full time

    Job OverviewSullivan Tire & Auto Service is a leading tire and automotive service company that has been family operated for over 67 years. We have an exciting opportunity for a Customer Service Representative to join our team.About the Role:We are seeking a highly motivated individual to assist customers with their tire and auto service needs. As a Customer...


  • Reading, Pennsylvania, United States Service Access & Management, Inc Full time

    We are seeking a highly skilled Customer Service Associate to join our County Programs Team at Service Access & Management, Inc. The successful candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment.Job SummaryThe Customer Service Associate will provide exceptional customer service in support of...


  • Reading, Pennsylvania, United States Brandon Hanson - State Farm Agent Full time

    We are excited to announce an opening for a Client Service Coordinator at Brandon Hanson - State Farm Agent. As a key member of our team, you will be responsible for coordinating and executing daily operations to ensure seamless customer service delivery.Key Responsibilities:Coordinate with colleagues to ensure prompt resolution of customer inquiriesProcess...


  • Reading, Massachusetts, United States Sullivan Tire & Auto Service Full time

    About Sullivan Tire & Auto ServiceWe are a leading tire and automotive service company that values our employees and customers alike. As a family-operated business, we strive to create a positive and welcoming work environment.Job Title: Sales & Service WriterEstimated Salary: $45,000 - $65,000 per yearThis is an excellent opportunity for a customer-focused...


  • Reading, Pennsylvania, United States SAH, Inc. Full time

    This position offers an exciting opportunity to enhance your accounting and customer service skills while playing a critical role in the success of SAH, Inc. As an experienced Accounts Payable/Central Monitoring Service Manager, you will be responsible for maintaining accurate and up-to-date customer accounts, reconciling company bank accounts, and...


  • Reading, Kansas, United States Narrows Spirits LLC Full time

    Career Opportunity:Narrows Spirits LLC is a dynamic and innovative company seeking a skilled Hospitality Services Coordinator to join our team. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Description:Job Summary:Coordinate all hospitality activities to...


  • Reading, Pennsylvania, United States Michael Murphy - State Farm Agent Full time

    Role OverviewWe are seeking a highly skilled Customer Service Liaison to join our team at Michael Murphy - State Farm Agent. As a Customer Service Liaison, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and coordinating with other agency team members.Key Responsibilities:Answer customer inquiries and...


  • Reading, Pennsylvania, United States Can Corporation of America, Inc Full time

    Job Title: Customer Service LiaisonWe are seeking a highly motivated and hands-on individual to play a major role in driving business retention and development initiatives. As a Customer Service Liaison, you will build strong relationships across all lines of business and functional departments within Can Corporation of America, Inc., as well as with...

  • Program Coordinator

    1 week ago


    Reading, Pennsylvania, United States Service Access & Management, Inc Full time

    Job Description: We are seeking a highly skilled and detail-oriented Program Coordinator to join our team at Service Access & Management, Inc. This is a full-time position that will be responsible for providing administrative support and services throughout the organization.As a Program Coordinator, you will perform general clerical duties in support of the...


  • Reading, Pennsylvania, United States Old Dominion Freight Line Full time

    Job DescriptionWe are seeking an Operations Coordinator to provide administrative support to our service center staff. Responsibilities include preparing and maintaining daily paperwork, answering phones, providing customers with rate quotes and delivery information, and providing exceptional customer service.Required Skills and QualificationsHigh school...


  • Reading, Pennsylvania, United States Seidel Hyundai Full time

    About the RoleWe are looking for a highly organized and detail-oriented Service Department Coordinator to join our team at Seidel Hyundai. In this role, you will be responsible for managing service records, answering customer calls, and maintaining a clean and organized workspace.The ideal candidate will have excellent communication skills, the ability to...

  • Service Coordinator

    7 months ago


    Reading, United States Seidel Hyundai Full time

    SERVICE COORDINATOR- Reports to BDC MANAGER QualificationsEducation High school diploma or the equivalent. Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical RequirementsSurroundings move throughout the...


  • Reading, United States AMMEGA Full time

    About the jobDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization...


  • Reading, Pennsylvania, United States Michael Murphy - State Farm Agent Full time

    As an Insurance Customer Service Representative for Michael Murphy - State Farm Agent, you will play a vital role in our agency's daily operations and customer success. Your primary responsibility will be to manage client accounts and update information in our database.You will also assist clients with policy changes and inquiries, process insurance claims,...


  • Reading, Pennsylvania, United States Window Genie Full time

    About the RoleAt Window Genie, we're looking for a highly organized and detail-focused Customer Service Manager Assistant to support our team. This is a unique opportunity to gain experience in a fast-paced environment and contribute to the success of our business.Key Responsibilities:Assist customers with their queries and concerns via phone and...


  • Reading, United States Student Transportation of America Full time

    Job Title: Customer Service Representative Reports to: General Manager Work Type: Full-Time, Monday- Friday (40 hours a week) Pay Rate: $16.50 - $18.00 per hour Location: Reading, PA *Bilingual in Spanish Required*Overview: With direction from the General Manager (or Designee), the Customer Service Representative (CSR) will assist client, company, and...

  • Customer Service Rep

    3 weeks ago


    Reading, United States AMMEGA Full time

    About the jobDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our...