VP of Client Services

4 weeks ago


New York, United States Crawford Thomas Recruiting Full time
Our Client, ignites powerful connections between charities and communities through face-to-face fundraising. Their skilled and passionate representatives cultivate long-term monthly donors across North America, ensuring ethical practices and regulatory compliance every step of the way. They are seeking a VP of Client Services to service the greater NYC and DC area. This is a remote role with travel.

Salary Range: $160-$180k+ (flexible/based on experience) + 25% BONUS + BENEFITS + other perks

Responsibilities:
  • We are looking for a Vice President of Client Services with the experience to strategically manage all client relationships and account management. Our ideal candidate would have a strong background in client management, possess problem-solving skills, be solution oriented, can strategically and professionally represent our brand to our clients across North America successfully retaining business year over year.
  • The role will focus on building client relationships in the non-for-profit sector to continue to strengthen our client portfolio and maintain a consistent flow of programs for our continuously expanding field force.
  • The successful candidate will be responsible for managing the Client Services Department, servicing our existing and new clients. They must be capable of excelling in a rapid growth environment that involves constant evolution, and have a desire to make a difference. Attention to detail and timeline management will be essential in this role to ensure deadlines are met and budgets are maintained to produce measurable business results.
  • Main contact point for all client relationships, focusing on building loyalty and retention.
  • Work with the Vice President of Operations to develop the client acquisition programs.
  • Provide program analytics to clients e.g., volumes, retention etc.
  • Manage and develop Client Services team.
  • Manage the operational budget reporting and tracking.
  • Onboard new clients.
  • Execute the annual client satisfaction research.
  • Develop and lead programs to assist clients in enhancing donor retention.
  • Client portfolio management.

Education/Experience Requirements:
  • The ideal candidate will have a minimum of 10 years of experience in a senior client relationship/management role with a focus on building and maintaining outstanding client relations.
  • Knowledge in the non-for-profit charity sector, specifically face-to-face Fundraising.
  • University or College degree (Marketing or Commerce) is an asset.
  • Experience with Salesforce and Tableau a plus.

Ideal candidate would possess:
  • Experience within the charity sector
  • Excellent networking, organizational and management skills
  • Outstanding analytical and problem-solving skills
  • Solid judgment and initiative
  • Ability to work both independently and within a Team environment
  • Excellent communication skills (verbal, written, presentation)
  • Flexible nature, able to constantly travel (North America) and handle rapid change gracefully
  • A positive, proactive attitude towards opportunities and potential problems
  • Financial acumen (ability to develop business plan and execute)
  • Attention to detail and time management


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