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Customer Relations Representative

4 weeks ago

Orlando, United States Karen Blandon - State Farm Agent Full time
Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Training & development


 Karen Blandon - State Farm Insurance Team Member
 


Summary


Are you passionate about providing exceptional customer service and building lasting relationships? Join our dynamic team at State Farm and contribute to our mission of helping customers protect their future. Discover what our satisfied customers have to say about us, and become part of our incredible team today (Link: www.KarenBlandon.com) 
 

As a Customer Relations and In-House Sales Representative, you will play a crucial role in serving our clients. You'll be responsible for providing top-notch customer service, conducting thorough insurance policy reviews, and actively promoting State Farm's comprehensive insurance products. 

 

Responsibilities 


  • Serve as the primary point of contact for customers, delivering exceptional customer service and addressing inquiries, concerns, and requests promptly and professionally
  • Conduct thorough insurance policy reviews to assess customer needs and recommend appropriate coverage options
  • Build and maintain strong relationships with both existing and potential customers, ensuring satisfaction and loyalty
  • Actively promote and sell State Farm insurance products, including auto, home, life, and health insurance, to achieve individual and team sales goals
  • Collaborate with team members to refine sales strategies and share best practices
  • Stay informed on product knowledge and industry trends to educate customers effectively and provide accurate information
  • Assist customers with claims filing and facilitate the claims process to ensure a smooth, efficient experience
  • Participate in training and development programs to enhance sales and customer service skills
 

Requirements


Minimum Qualification
·         High School Degree or equivalent combination of education and experience in a related field
·         1-2 years of experience in a customer-facing or sales role
 
Preferred Qualifications
  • Previous experience in the insurance industry is a plus
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work both independently and as part of a team
  • Proficient computer skills and familiarity with insurance software
  • Valid insurance license or willingness to obtain one
  • Ability to adapt to industry trends and regulatory changes, with a demonstrated willingness to participate in ongoing training and professional development.
 

How You’ll be Rewarded


·         Competitive hourly pay with a monthly performance-based bonus
·         Professional development and growth opportunities
·         Supportive, people-first work environment
·         Encouraged work-life balance with time to disconnect
·         Regular team outings and bonding activities
·         Recognition events throughout the year to celebrate achievements