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Host

4 months ago

Charleston, United States Park And Grove Full time
Company Overview


  •  We’re a neighborhood destination serving neighbors and creating community with everyone who walks through our door — from longtime regulars to first-time visitors. Through delicious food and drink, a refined, inviting space, and outdoor events and activations, we’re creating a place and experience that brings people together. 
  •   We eat, drink and move with the seasons. To nourish, energize and inspire a sense of belonging with all who join us. 
  •  Hospitality is at the core of everything we do here at Park & Grove. We treat everyone as if they were a guest in our own home.
  •  As a member of the Park & Grove team, you will set the stage and have a direct impact on each guest’s experience. We will provide you with all the training and tools necessary for you to be successful. We take great pride in recognizing that members of our team strive to do the very best each and every day. Our values, standards and goals can only be maintained by people that share in these same beliefs. 
Job Summary

The primary objective of the host is to greet and seat guests in a timely, friendly, and professional manner. You set the tone for a positive dining experience for guests entering the restaurant. Host are responsible for answering the phone, taking to go orders, and booking reservations.

Responsibilities
 
  • Greeting guests in a friendly and professional manner 
  • Moving reservations around to seat servers’ sections evenly trying to follow the rotation when possible 
  • Guiding guests to their table and letting them know who their server will be
  • Keeping Resy up to date with the course each table is on so you can properly plot future reservations
  •  Using the waitlist effectively
  • Checking on the bathrooms during the shift to make sure they are clean and stocked properly
  • Communication with service staff and managers about any issues with tables or guests
  • Answering the phone for reservations, to go orders, guest questions 
  •  Being at the host stand to thank guests for coming and dining and wishing them a good night
  • Understanding Resy


Qualifications


  •  Strong communication skills
  • Time management and counting skills
  • Customer service and people skills
  • Organizational skills
  • Ability to remain calm under pressure 
  • Ability to bring a positive and enthusiastic atmosphere to the restaurant and guests

Benefits/Perks


  •  Fun work environment
  •  Free parking
  •  Flexible hours
  • Employee discount
  • Competitive pay