Customer Service Agent

2 days ago


Buffalo, United States iQuor Full time
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Skills Requirements:
  • Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Predictable and consistent attendance is an essential function of this position.
  • You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

  • Buffalo, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...


  • Buffalo, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...


  • Buffalo, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...


  • Buffalo, United States Alan Neal - State Farm Agent Full time

    Benefits: Bonus based on performance Competitive salary Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing ROLE DESCRIPTION:POSITION COULD BE FULL TIME OR PART TIMEI am looking for a solid, self-motivated, team member to be a part of our team. This position REQUIRES...


  • Buffalo, United States Alan Neal - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryFree uniformsHealth insuranceOpportunity for advancementPaid time offProfit sharingROLE DESCRIPTION:POSITION COULD BE FULL TIME OR PART TIMEI am looking for a solid, self-motivated, team member to be a part of our team. This position REQUIRES previous  customer service experience working for a State Farm...


  • Buffalo Grove, United States Nick Wians - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...


  • Buffalo, United States Valerie Parillo - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...


  • Buffalo, United States PrimeFlight Aviation Services Full time

    **Description** **INTRODUCTION** Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you!** **Perks of the job:** + 401(k) + 401(k) matching + Dental insurance + Health...

  • Customer Service Agent

    4 months ago


    Buffalo, United States PrimeFlight Aviation Services Full time

    INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance...


  • Buffalo, United States Avenica Full time

    Position: Customer Service Specialist- ClaimsLocation: Buffalo, NYCompensation: $30/hrRole Structure:5 days in-office during training period, Hybrid after training (3 days in-office). Equipment provided!Hours: Mon-Fri 8am-5pm ET, training hours may vary slightly M-FOverview:Avenica is currently evaluating talent for a Customer Service Specialist to assist...


  • Buffalo, United States Avenica Full time

    Position: Customer Service Representative- Claims Location: Buffalo, NY Compensation: $30/hr Role Structure: 5 days in-office during training period, Hybrid after training (3 days in-office). Equipment provided! Hours: Mon-Fri 8am-5pm ET, training hours may vary slightly M-F Overview: Avenica is currently evaluating talent for a Customer Service Specialist...

  • Front Desk Agent

    8 months ago


    Buffalo, United States Buffalo Lodging Associates Full time

    Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all Front Desk, Agent, Reservations, Customer Service

  • Front Desk Agent

    3 months ago


    Buffalo, United States Buffalo Marriott HARBORCENTER Full time

    Description Shaner has an immediate opportunity for a Front Desk Agent to join our team at the Buffalo Marriott at LECOM HARBORCENTER, located in downtown Buffalo just off 190, sitting at Canalside entertainment district. The ideal candidate will be detail-oriented with strong communication skills. Front Desk associates provide warm, friendly service with a...


  • Buffalo, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....


  • Buffalo, United States CareerBuilder Full time

    About the job Insurance Customer Service and Sales Buffalo, NY We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. You will work remotely to serve clients and offer valuable...


  • Buffalo, New York, United States DoorDash Full time

    Job Description:We are seeking independent delivery agents to join our team at DoorDash.About Us:DoorDash is a leading food delivery and logistics company that connects local businesses with opportunities to earn, work, and live.What We Offer:Earn money by delivering food and goods to customers in your area.Choose your own hours and work independently as a...


  • Buffalo, New York, United States Howard Hanna Insurance Services Full time

    At Howard Hanna Insurance Services, we are seeking a highly motivated and results-driven Insurance Sales Agent to join our team. As an Insurance Sales Agent, you will play a vital role in driving growth and revenue for our organization.We offer a competitive Annual Base Salary of $60,000, plus commission and bonus opportunities, making this a lucrative...


  • Buffalo, United States Shaner Full time

    The Front Desk Agent provides superior guest service and maintains complete knowledge of all hotel features, services and hours of operation, as well as local information and directions for our guests. Main duties include: Checks guests in upon arriv Front Desk, Agent Learn More

  • Front Desk Agent

    3 months ago


    Buffalo, United States Buffalo Lodging Associates Full time

    Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 We are looking for a Front Desk Agent to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center...


  • Buffalo, New York, United States Dan Schmidt - State Farm Agent Full time

    About Our AgencyAs a trusted Dan Schmidt - State Farm Agent agency, we pride ourselves on delivering exceptional service and support to our clients. Our team is dedicated to building lasting relationships with our community members, ensuring their needs are met and exceeded.Salary RangeWe offer a competitive salary range of $40,000-$60,000 per year,...