Current jobs related to Front Desk Manager - Cambridge - Marriott
-
Front Desk Operations Manager
4 days ago
Cambridge, Massachusetts, United States Hyatt Regency Boston Cambridge Full timeFront Desk Supervisor Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Hyatt Regency Boston / Cambridge. As a key member of our front desk team, you will be responsible for leading and motivating our team to provide exceptional guest service, ensuring smooth front desk operations, and creating...
-
Front Desk Operations Manager
7 days ago
Cambridge, Massachusetts, United States Hyatt Regency Boston Cambridge Full timeFront Desk Supervisor Opportunity at Hyatt Regency Boston / CambridgeWe are seeking a highly motivated and customer-focused Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hotel team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest...
-
Front Desk Operations Manager
2 weeks ago
Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hyatt Regency Boston/Cambridge. As a key member of our front desk team, you will be responsible for providing exceptional guest service, leading and motivating your team, and ensuring smooth front desk operations.Key ResponsibilitiesGuest Service Delivery:...
-
Front Desk Representative
1 week ago
Cambridge, Ohio, United States Days Inn Full timeDays Inn is seeking a skilled Front Desk Clerk to provide exceptional customer service and support to our guests. As the face of our company, you will be responsible for managing the front desk, handling phone calls, and maintaining the office budget. Your primary goal is to deliver outstanding service and ensure a positive experience for our clients. Key...
-
Front Desk Representative
5 days ago
Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full timeJob Title: Front Desk/ReceptionistTalentBurst, an Inc 5000 company, is seeking a highly organized and detail-oriented Front Desk/Receptionist to join our team.Job Summary:This role will be responsible for providing exceptional customer service and administrative support to our team and clients.Key Responsibilities:Staff the front desk and provide a warm...
-
Front Desk Representative
6 hours ago
Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full timeJob Title: Front Desk/ReceptionistTalentBurst, an Inc 5000 company, is seeking a highly organized and detail-oriented Front Desk/Receptionist to join our team.Job Summary:This role will be responsible for providing exceptional customer service and administrative support to our team and clients.Key Responsibilities:Staff the front desk and provide a warm...
-
Front Desk Associate
3 days ago
Cambridge, Massachusetts, United States Colwen Hotels Full timeFront Desk Associate Job DescriptionWe are seeking a skilled and friendly Front Desk Associate to join our team at AC Hotel Cambridge, a Colwen Hotels Property. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless stay for our guests.Key...
-
Front Desk Representative
2 weeks ago
Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full timeJob Summary: We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at TalentBurst, an Inc 5000 company.About the Role: As a Front Desk Representative, you will be responsible for providing exceptional customer service and administrative support to our team.Key Responsibilities:Administrative Support: Provide...
-
Front Desk Supervisor
1 month ago
Cambridge, United States Hyatt Regency BostonCambridge Full timeProperty Description: Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts! As a prestigious hotel in the heart of Kendall Square, we are seeking enthusiastic and skilled individuals to be part of our team. With its modern design, state-of-the-art facilities, and commitment to...
-
Front Desk Supervisor
6 days ago
Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full timeFront Desk Supervisor OpportunityHyatt Regency Boston/Cambridge is seeking a skilled Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. Your high energy, enthusiasm,...
-
Front Desk Supervisor
2 weeks ago
Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time{"Overview": "As a Front Desk Supervisor at Hyatt Regency Boston Cambridge, you will be responsible for leading the front desk team in delivering exceptional guest service. With your high energy and strong leadership skills, you will ensure smooth front desk operations and create memorable experiences for our valued guests.Key Responsibilities:* Supervise...
-
Front Desk Supervisor
1 week ago
Cambridge, United States Hyatt Regency Boston Cambridge Full timeAre you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests....
-
Front Desk Supervisor
1 week ago
Cambridge, United States Hyatt Regency Boston Cambridge Full timeAre you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests....
-
Front Desk Associate
2 weeks ago
Cambridge, Ohio, United States Days Inn Full time**Job Summary**Days Inn is seeking a highly skilled and professional Front Desk Associate to oversee all receptionist and secretarial duties at our main entrance desk. As the 'face' of our company, this individual will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Greet guests and provide them...
-
Front desk \/ Administrative Assistant
2 weeks ago
Cambridge, United States The Judge Group Full timeOur client is currently seeking a Front desk / Administrative AssistantJob Title: Front desk / Administrative Assistant Location: Cambridge, MAWorksite: OnsiteDuration: 3 monthsWork Schedule: 35 hours/weekQualifications & Requirements: Good judgment, service orientation, front desk/receptionist experience.Responsible for staffing the front desk office and...
-
Front desk
1 week ago
Cambridge, United States Hiring Now! Full timeOur client is currently seeking a Front desk / Administrative AssistantJob Title: Front desk / Administrative Assistant Location: Cambridge, MAWorksite: OnsiteDuration: 3 monthsWork Schedule: 35 hours/weekQualifications & Requirements: Good judgment, service orientation, front desk/receptionist experience.Responsible for staffing the front desk office and...
-
Front Desk Clerk
2 months ago
Cambridge, United States Days Inn Full timeDescription Days Inn is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. Your central goal is to provide our clients with outstanding customer service and...
-
Front Desk Coordinator
3 weeks ago
Cambridge, Massachusetts, United States Harvard University Full timeJob Summary:We are seeking a highly organized and detail-oriented individual to serve as a Front Desk Coordinator in our Admissions and Financial Aid office at Harvard University. This role is a critical part of our team, providing exceptional support to students, families, and colleagues.Key Responsibilities:Provide exceptional customer service to callers,...
-
Front desk
2 weeks ago
Cambridge, United States The Judge Group Full timeOur client is currently seeking a Front desk / Administrative Assistant Job Title: Front desk / Administrative Assistant Location: Cambridge, MA Worksite: Onsite Duration: 3 months Work Schedule: 35 hours/week Qualifications & Requirements: Good judgment, service orientation, front desk/receptionist experience. Responsible for...
-
Front Desk Receptionist
6 days ago
Cambridge, Massachusetts, United States Randstad Full timeJob Title: Front Desk ReceptionistRandstad is partnering with a prestigious property management company in Cambridge, MA to fill a position at one of their upscale buildings. This is an excellent opportunity for a professional, friendly individual who is looking to work a second shift, 3PM-11PM. The ideal candidate will be highly professional with impeccable...
Front Desk Manager
4 months ago
**Additional Information** Relocation Offered, PM shift- 2:45 pm- 11:00 pm
**Job Number** 23201390
**Job Category** Rooms & Guest Services Operations
**Location** Boston Marriott Cambridge, 50 Broadway, Cambridge, Massachusetts, United States
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** Y
**Position Type** Management
**JOB SUMMARY**
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
