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Player Services Representative

4 months ago

Norman, United States The Chickasaw Nation Full time
We are currently looking for a Part Time 38 Player Services Representative to join our Riverwind Player Services team located at Riverwind Casino working 3rd shift.

Summary:
Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains spreadsheets and databases and inputs data entry
* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
* Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System
* Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership
* All other duties as assigned

Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Communicates verbally with team, departments, guests and management

Skills:
Essential:
* Must be familiar with the MS Office Suite of products
* Accurately type 25 words per minute

Experience:
Essential:
* No prior experience required.

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Pass Title 31 testing relevant to position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Customer service
* Fast-paced
* Noisy
* Team-oriented
* Pass pre-employment drug test
* Use computer up to 75% of shift
* Sometimes lift and or carry up to 50 lbs
* Sitting up to 50% of shift
* Standing up to 100% of shift
* Walk up to 100% of shift
* May work flexible schedule
* May work holidays
* May work weekend shift