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Global Service Development Leader
4 months ago
Who You'll Work For
Workplace Resources (WPR) delivers workplace experiences to Cisco employees and optimizes company working capital, at scale, and with a focus on productivity and business outcomes.
You will be part of the Governance and Vendor Management team in WPR and will serve as WPR's Team Lead for the Services Development team.
We work closely with WPR's regional delivery teams, global specialist functions, third-party suppliers, and other corporate functions with a focus on demand management, service development, vendor performance, relationship, governance, and contract changes.
What You'll Do
We are looking for an enthusiastic leader to join our Governance and Vendor Performance team. This is an opportunity to work in a dynamic organization where you will be collaborating with cross-functional teams and suppliers. Our goal is to increase the overall quality and experience for Cisco employees working and collaborating in our offices. We do this by understanding and analyzing demand, developing services around this demand, looking for innovation and efficiency and finding the best possible partners to deliver the services. Starting with employee experience, developing and implementing solutions linked to that experience, and once implemented, measuring experience, allows us to create flexible and targeted workplace services for our employees.
You will get exposure to all facets of managed facility services, vendor relationships, delivery, and sourcing.
Key Responsibilities:
* Work closely with the Vendor Performance Team, our Governance and Vendor Management Team, our GPS partners and WPR overall
* Lead a team of Service Development focused team members
* You will be part of the G&V leadership team
* Own strategy for your group, including fiscal year plans, budget input, and deliverables
* Manage competing priorities and provide clarity of focus for your team including developing project plans and managing timelines
* Oversee and participate in the development of scopes of work
* Lead the development of requests for information/services/proposals
* Oversee and analyze proposal responses and lead scoring
* Communicate updates to internal clients
* Support the Vendor Performance Governance team
* Manage the development of processes and alignment to project plan for core activities
* Ensure the team create processes, metrics, and standard work mapping
* Partner with teams, agree on project deliverables and ensure project plans are updated
* Ownership of service development intake tracker and SharePoint
* Deal appropriately with confidential and sensitive reports and information
Who You Are
You are a self-starter who's not afraid to challenge the status quo or address the "tough questions." You're constantly asking, "what should we stop, start, continue?" You are curious above all else, leading with understanding the "why". You are creative while being strategic and pragmatic with recommendations. You are analytical and capable of executing all your deliverables with limited guidance and tight timelines. You want to make the world better through the work you do, and you embrace change
Our Minimum Skills and Qualifications:
* 10+ years of experience as an operational facility coordinator/manager or active in the "white-glove" hospitality sector, or experience working on active proposals and solution building related to facility management
* Proven experience within program management, scope creation and scope execution
* Strong verbal, written, presentation, and general communications skills and ability to serve in a "client" focused environment
* Proven experience in building and maintain strong relationships with stakeholders, clients, and team members to cultivate collaboration and partnership
Our Preferred Skills and Qualifications:
* Bachelor's degree or equivalent experience
* Industry knowledge of facility management, services, and market trends
* Demonstrated ability to collaborate cross-functionally, virtually, and in-person with an attitude of collaboration and partnership
* Resourcefulness in seeking out information and solutions through networking and asking questions
* Strong ability to manage, prioritize, and drive the execution of multiple projects simultaneously
* Proficiency in taking disparate information and synthesizing it into a comprehensive story
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
