Club Access Control

1 week ago

Tampa, United States TBB Full time
The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.

Job Title: Club Access Control Department: Ticket Operations

Reports To: Ticket Operations Coordinator Status: Non-Exempt (eligible for overtime)

The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.

Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

This is a part-time, seasonal position.

Core Functions:
  • Provide exceptional customer service to all guests
  • Welcome every guest with a warm greeting
  • Control guest access to the appropriate club based on their ticketed seat location
  • Scan tickets for every person entering/exiting the stadium club
  • Assist guests with mobile tickets
  • Direct guests to the correct seating area based on their ticketed seat location
  • Handle guest-related matters in a professional and courteous manner

Skills & Abilities:
  • Excellent customer service skills and willingness to help others
  • Excellent verbal communication skills
  • Critical thinking and problem-solving skills
  • Strong attention to detail
  • Ability to operate a JANAM ticket scanner running the Android OS
  • Familiarity and comfortable utilizing mobile technology on a variety of mobile devices
  • Works well independently in a fast-paced environment
  • Outgoing personality and a professional demeanor
  • Positive attitude
  • Familiarity with Raymond James Stadium and the Tampa Bay Buccaneers

Experience:
  • Previous ticket taker experience preferred
  • Previous customer service experience preferred

Work Environment

The Company is a professional, fast paced, creative business environment. Other environment conditions:
  • Required to work all Buccaneers home games; may have to work occasional holidays; extended evening,

weekend work hours required
  • Standing, working with hands for extended periods of time sometimes in a variety of weather conditions

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities, as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company's business, competitive considerations, or the work environment changes. This document describes the position currently available and is not an employment contract.

The position covered by this Job Description is expressly declared to be "at will,": meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee. Any change to this "at will" employment status must be in writing and signed the by the Chief Operating Officer of the Company.

It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status, including sexual orientation and gender identity.

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