Customer Service Representative

1 week ago

Berlin, United States The Commercial & Savings Bank Full time
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.

This full-time position is located on-site at our Berlin Banking Center, in Berlin, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Serve our customers in a professional and caring manner:
    • Adhere to CSB Customer Service & Retail Ready Standards
    • Follow CSB's professional standards of dress and conduct.
    • Build rapport with customers by asking quality questions to help meet their needs
    • Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
  • Project a positive image of CSB:
    • Promote CSB by participating in community activities
    • Represent CSB through professional and courteous conduct.
  • Execute service & sales initiatives to support growth in customer portfolios:
    • Utilize relationship banking principles during customer interaction
    • Understand and have the ability to explain the features and benefits of all banking products and services
    • Recommend products and services that fit the needs of the customer
  • Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
    • Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
    • Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
    • Balance cash drawer at end of every banking day
    • Assist customers in accessing safe deposit boxes
    • Provide customer referrals to bank personnel as appropriate
    • Scan proof work to Deposit Operations throughout each day
    • Perform end of day duties as needed, such as utilities and cash advance item reconciliation
  • Count and balance cash in automated teller machines (ATM)
  • Balance and complete regular maintenance on coin machine
  • Assist Banking Center Manager in opening and closing the Banking Center
  • Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Education: A high school diploma or general education degree (GED) is required.

Summary of Employee Benefits:
  • Competitive base wage
  • Incentive compensation and profit sharing
  • Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
  • Paid time off for vacation, illness, bereavement, and jury duty
  • 401(k) with an employer match and on-site advisers
  • Employee Assistant Program (EAP) with free access to mental health resources
  • Comprehensive wellness program with financial incentives to promote a healthy lifestyle
  • Training and professional development opportunities to help you reach your long-term goals
  • Paid holidays available immediately upon hire
  • Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.

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