Customer Service

3 weeks ago

Chula Vista, United States Wyyerd Fiber Full time
Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a team of high-energy, customer-oriented peers who handle inbound sales and customer support as the first point of contact for customers and others who contact us.

Overview

The Customer Service and Activation Representative (CSAR) is the first point of contact for customers who are interested in services provided by Wyyerd Fiber; therefore, the ability to make a positive first impression is an important aspect of this position. They are responsible for assisting customers with internet and phone service, moves, adds, cancellations, and changes, and billing related inquiries. This individual must be proactive in recognizing the needs of customers, providing solutions or referring customers to associates who will be able to provide quick and accurate resolutions to their problems. The CSAR should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The CSAR will be involved with community/external events and promotions and any other activity that is identified as being of value to promote Wyyerd Fiber and its products in the market.

Responsibilities:
  • Provide positive outstanding customer service in all aspects of customer contact
  • Manage customer concerns while meeting company goals
  • Suggest products and services for customer's needs
  • Promote our products and services and up-sell where appropriate for customers
  • Handle Inbound phone calls, email inquiries, and walk-in customer needs
  • Assist customers with billing inquiries and ensure billing accuracy
  • Troubleshoot a limited set of basic technical issues in order to obtain First Call Resolution
  • Provision new services, moves, adds, cancellations, and changes in network management system as needed
  • Attend community events as needed
  • Other duties as required

Experience/Qualifications:
  • Familiar with customer record systems and practices in general
  • Familiar with the Google suite of office tools
  • 2+ years customer service experience
  • Typing skills, 40+ words per minute
  • High school diploma
  • Highly organized, detail oriented, and communicative with colleagues and leaders
  • Ability to adapt to a fast moving and changing environment
  • Must enjoy working with the public, both on the telephone and in person
  • Ability to troubleshoot and identify customers' needs
  • Ability to multitask, prioritize and manage time effectively

  • Customer Service Associate

    3 months ago

    Chula Vista, United States ASI Full time

    As the Customer Service Associate you drive profitable sales growth by creating a welcoming environment for all customers and top tier customer service. The Customer Service Associate is the first point of contact for all customers, assist in the process of all sales orders, and has an understanding of product/service knowledge provided by our clients. The...

  • Customer Service Representative

    1 week ago

    Chula Vista, California, United States Wyyerd Fiber Full time

    About Wyyerd FiberWyyerd Fiber is a leading provider of high-speed internet and phone services. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Activation Representative (CSAR).Job DescriptionThe CSAR will be the first point of contact for customers interested in our services, providing exceptional...

  • Customer Service Representative

    2 days ago

    Chula Vista, California, United States Boundless Promotions Full time

    We are seeking highly motivated individuals to fill our entry-level position as a Customer Service Representative, offering opportunities for growth and development. With a strong focus on customer satisfaction, we are looking for team players who can work independently and effectively communicate with customers.As a Customer Service Representative at...

  • Customer Service Coordinator

    3 weeks ago

    Chula Vista, California, United States Sunroad Automotive Full time

    We are seeking a skilled Customer Service Coordinator to join our team at Sunroad Automotive in Chula Vista. This role is perfect for individuals who enjoy working with customers and have excellent communication skills.About the JobThis is a non-exempt position that requires strong customer service skills, attention to detail, and the ability to multitask....

  • Customer Service Representative

    4 days ago

    Chula Vista, California, United States Wyyerd Group LLC Full time

    **Job Overview**We are seeking a highly motivated Customer Service Representative to join our team at Wyyerd Group LLC. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.The ideal candidate will have excellent...

  • Customer Service Representative

    4 weeks ago

    Chula Vista, California, United States Pinnacle Bank Full time

    At Pinnacle Bank, we are committed to providing exceptional customer service and a positive banking experience. As a Customer Service Representative, you will play a vital role in achieving this goal.About the JobWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be...

  • Customer Service Representative

    2 days ago

    Chula Vista, California, United States Domino's Pizza LLC Full time

    Customer Service Representative Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's. As a key member of our delivery team, you will play a vital role in ensuring our customers have an exceptional experience.Key Responsibilities:Taking Orders Accurately: You will take...

  • Customer Service Representative

    2 weeks ago

    Chula Vista, California, United States The Kroger Company Full time

    The Kroger Company is committed to hiring talented individuals who share our passion for delivering exceptional customer service. As a Customer Service Representative, you will be responsible for ensuring our customers receive the highest level of service and support.Key Responsibilities:Communicate effectively with customers and respond to questions in a...

  • Customer Service Associate

    3 days ago

    Chula Vista, California, United States Domino's Pizza LLC Full time

    Company OverviewAs a Customer Service Rep at Domino's Pizza LLC, you'll be part of a dynamic team that delivers exceptional customer experiences. Our company is committed to innovation, quality, and customer satisfaction."> Job DescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Rep. In this role,...

  • Customer Service Representative

    2 weeks ago

    Chula Vista, California, United States Excel Hotel Group Full time

    The ideal candidate for this role will possess strong communication skills, the ability to multitask, and a passion for delivering exceptional customer service. Our Customer Service Representative will work closely with our front desk team to ensure that all guests receive a warm welcome and a seamless stay.Key Responsibilities:Provide prompt and...

  • Customer Service Professional

    3 days ago

    Chula Vista, California, United States Jennifer Thibodeau - State Farm Agent Full time

    About the PositionWe are seeking a highly motivated and detail-oriented candidate to fill the Account Associate position. In this role, you will have the opportunity to establish strong relationships with customers, educate them on insurance options, and market appropriate products and services.ResponsibilitiesCustomer Relationships: Establish and maintain...

  • Customer Service Representative

    2 days ago

    Chula Vista, California, United States Boundless Promotions Full time

    Job DescriptionWe are seeking a highly motivated and results-driven individual to join our team as a Customer Service Associate. In this role, you will have the opportunity to work with a dynamic team and make a real impact on the growth and success of Boundless Promotions.About the Role:Provide exceptional customer service through friendly and professional...

  • Customer Service Representative

    4 weeks ago

    Chula Vista, California, United States Walmart Full time

    About This OpportunityWe are seeking a skilled Cashier to join our team at Walmart. As a Cashier, you will be responsible for providing exceptional customer service, operating cash registers efficiently, and maintaining a clean and organized workspace.">Salary and BenefitsThe estimated salary for this role is $25-$26 per hour. In addition to competitive...

  • Customer Service Specialist

    4 months ago

    Chula Vista, United States Orkin Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests. "JOIN A FAMILY, NOT JUST A JOB" As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our...

  • Customer Service Representative

    3 days ago

    Chula Vista, California, United States Smart and Final Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team as a Part-time Associate (Cashier) at one of our locations in Chula Vista, California. As a key member of our store operations team, you will provide exceptional customer service, maintain a clean and organized store environment, and perform various tasks to ensure a...

  • Customer Service Representative

    4 days ago

    Chula Vista, California, United States Domino's Pizza Full time

    Job Title: Customer Service RepresentativeLocation: Chula Vista, CA 91910Job Type: Part-TimeWe are seeking a Pizza Maker/Customer Service Representative to join our team at Domino's Pizza.Company Overview:As a leading pizza delivery and carryout chain, we prioritize delivering exceptional customer experiences. Our pizza makers play a vital role in ensuring...

  • Customer Service Representative

    3 months ago

    Chula Vista, United States Circle K Full time

    Circle K - 60 Broadway [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Ambassador

    4 weeks ago

    Chula Vista, California, United States Planet Fitness, Inc. Full time

    About UsAt Planet Fitness, Inc., we strive to create a positive member experience by providing a superior level of customer service.Job DescriptionWe are seeking a Customer Service Ambassador to join our team. As a key member of our staff, you will be responsible for greeting members and guests, answering phone calls, and assisting with general office...

  • Customer Service Representative

    3 months ago

    Chula Vista, United States Circle K Full time

    Circle K - 2210 Otay Lakes Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    4 weeks ago

    Chula Vista, California, United States CRA MSO LLC Full time

    At CRA MSO LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Chula Vista, CA. As a key member of our call center operations, you will play a vital role in providing exceptional service to our patients.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.Job...