Customer Service Coordinator

5 days ago


Chula Vista, California, United States Sunroad Automotive Full time

We are seeking a skilled Customer Service Coordinator to join our team at Sunroad Automotive in Chula Vista. This role is perfect for individuals who enjoy working with customers and have excellent communication skills.

About the Job

This is a non-exempt position that requires strong customer service skills, attention to detail, and the ability to multitask. As a Customer Service Coordinator, you will be responsible for scheduling service appointments, communicating with customers, and handling administrative tasks.

The ideal candidate will have a high school diploma or equivalent, one year of experience in a customer service-oriented environment, and valid driver's license. You should also be able to lift up to 15 pounds and perform all essential functions of the job description.

We offer a competitive salary of $45,000 per year, plus medical, dental, and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company-sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more.

Key Responsibilities
  • Schedule service appointments and communicate with customers
  • Handle customer complaints in a satisfactory and timely manner
  • Periodically check on the progress of vehicles during servicing and contact customers as needed
  • Provide pricing, delivery, and other order information to customers
  • Draft purchase orders and invoices to submit to the accounting department
Requirements
  • High school diploma or equivalent
  • One year of experience in a customer service-oriented environment
  • Valid driver's license
  • Ability to lift up to 15 pounds
  • Ability to perform all essential functions of the job description

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.



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