Customer Service Representative

1 week ago


Chula Vista, California, United States Pinnacle Bank Full time

At Pinnacle Bank, we are committed to providing exceptional customer service and a positive banking experience. As a Customer Service Representative, you will play a vital role in achieving this goal.

About the Job

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing quality service to bank customers, handling cash transactions, and maintaining accurate records of deposits and withdrawals.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a high level of accuracy and efficiency. Additionally, you will need to be able to maintain confidentiality and demonstrate a professional demeanor at all times.

Responsibilities
  1. Greet Customers and Handle Transactions: Provide warm and welcoming service to bank customers, handle cash transactions, and respond to customer inquiries in a timely and professional manner.
  2. Maintain Accurate Records: Ensure that all transactions are accurately recorded and maintained in accordance with bank policies and procedures.
  3. Process Mail and Night Drop Transactions: Process mail and night drop transactions in a timely and efficient manner.
  4. Balance Drawer and Perform Wrap-Up Work: Balance your drawer at the end of each shift and perform any other wrap-up work as required.
Requirements
  • High School Graduate or Equivalent: You must have a high school diploma or equivalent to be considered for this role.
  • Knowledge of Banking Principles: A basic understanding of banking principles and practices is preferred, but not required.
  • Basic Math Skills: You must have basic math skills, including addition, subtraction, multiplication, and division.

In return for your hard work and dedication, we offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. This salary estimate is based on national averages and may vary depending on location.

Work Environment

Pinnacle Bank offers a dynamic and supportive work environment, with opportunities for growth and development. As a Customer Service Representative, you will work in a busy branch environment, interacting with customers and colleagues on a daily basis.



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