Clerical Associate
23 hours ago
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Check us out online:
www.nychealthandhospitals.org
careers.nychhc.org
Docs4nyc.org
Work Shifts
7:00 A.M - 3:30 P.M
8:00 A.M - 4:00 P.M
8:30 A.M - 4:30 P.M
9:00 A.M - 5:00 P.M
10:00 A.M - 6:00 P.M
Job Description
Purpose of Position: Manage financial aspects of front desk registration and operations and provide support as needed. Provide effective communications between front line and clinical support teams.
- Supervision of Clerical Staff Levels II, Ill and Temps
- Provide reports as directed by management
- Critical thinking and ability to resolve problems as they arise; conflict resolution
- Promote positive and professional image through appropriate attitude, attire, hygiene, punctuality and attendance
- Effective communication skills within and with other departments
Discuss issues at all levels to ensure on-going communication and resolution to issues as necessary - General:
- Register all Psychiatric Emergency (CPEP) patients. Obtain patients financial/ insurance information, demographics, verify eligibility, establish fee scale and collect payments; monitor patient's insurance for enrollment opportunities
- Prepare all necessary Legal Status forms and charts for patient admissions.
- Assure all persons in waiting area have been registered and attended to by clinical staff.
- Monitor the patient waiting area to ensure patient and visitor safety
- Bed Board EOU patients
- Call all units for daily census for bed availability
Minimum Qualifications
- Associate's Degree or higher
- Eighteen months or greater of satisfactory clerical experience Proficient in EPIC, MS Office Software; Excel, Word, Access.
- Knowledge of insurance plans
- Strong organizational skills Ability to function with minimal supervision and work as a team player throughout CPEP and Behavioral Health Services
- Able to execute and sustain developed plans and processes
- REQUISITE & PREFERRED SKILLS:
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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