Dispatcher
3 months ago
Responsibilities
The Transportation Dispatcher is responsible for scheduling and rerouting bus routes in order to meet the door-through-door transportation needs of the frail and elderly population. Physical attendance at an InnovAge facility is essential to performing the job duties.
* Maintains and runs the Routing software scheduling program.
* Acts as a liaison between transportation associates, managers and the Director of Transportation via phone calls or other technologies.
* Develops, prints and updates daily work and following day work schedules for each Transportation Associate utilizing the Routing scheduling program and distributes in a timely manner.
* Maintains and updates the participants' database on a regular basis.
* Assumes responsibility for personnel and route substitution(s).
* Distributes all required information concerning the following day's transportation schedules in a timely manner.
* Assists driver's in the field with unplanned and changing situations in addition to keeping drivers updated on events such as cancellations, add-on's or changes in conditions.
* Handles the reservations for sub-contracted rides.
* Performs the daily closing and ensures that all trips have been completed as planned. Forwards all necessary information to the Transportation Manager on call before the close of the office.
REQUIRED
* 1+ yr dispatch experience position or transportation operations that utilized scheduling software program.
* HIgh School Diploma or GED
PREFERRED
* Previous experience using Novus or similar software program
* Bilingual
Benefits
The mission of InnovAge is to allow seniors to live life on their terms - by aging in place, in their own homes and communities, for as long as safely possible. InnovAge's Program of All-inclusive Care for the Elderly (PACE) is an alternative to nursing facilities. Our enrolled participants receive customized healthcare and social support at a nearby PACE center supported by a team of medical experts dedicated to providing personalized healthcare and support to help them age at home. Our greatest assets are our team members who make a difference in the lives of those we serve every day. Elevate your future with co-workers passionate about a patient-centered care model supported by comprehensive services to improve the quality of care while reducing over-utilization of high-cost care settings.
As an equal opportunity/affirmative action employer InnovAge is committed to and values an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender, gender identity/expression, national origin, disability or protected veteran status, pregnancy or any other status prohibited by applicable law. Salary ranges are dependent on a variety of factors, including qualifications, experience, and geographic location and does not include potential bonus or benefits. Comprehensive benefits include m/d/v, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.
Posted Salary Range
USD $25.00 - USD $26.00 /Hr.
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