Delivery Dispatcher

3 months ago

Sacramento, United States Ohana Cannabis Co. Full time $17 - $20
Cannabis Delivery Dispatcher/Customer Service Specialist

General Information:Ohana’s Dispatch team members ensure each customer receives outstanding service by providing a positive and friendly experience over the phone.
  • Helping patients and customers navigate the ordering process while always providing the highest level of customer service. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations.
  • Heavy internal and external communications are a meaningful part of this role.
  • While understanding and embracing the Mission of Ohana, affiliate organization(s), their role in the industry, and local and greater communities.
Supervision Received:
  • Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
  • Set up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
  • Provide front-line support for drivers who need assistance out of the field.
  • Log operational issues and suggest and implement process improvements.
  • Package orders accurately and efficiently.
  • Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
  • Develop and maintain rapport with our customers, partners, and staff.
  • Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
  • Maintain a positive work environment conducive to trust and respect.
  • Maintain the strictest confidentiality in compliance with privacy guidelines.
  • Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
  • Personal knowledge of various cannabis products (required).
  • Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
  • High expectations for success - good enough never is
  • The ability to make rapid decisions in a high-pressure environment.
  • Excellent communication, social, and organizational skills.
  • Incredible ability to multitask.
  • A can-do, optimistic attitude.
  • Ability to adhere to the highest customer service standards at all times.
  • Ability to communicate, honestly, and effectively with customers and staff in all situations.
  • Ability to perceive and meet the needs of customers.
  • Strong problem-solving, customer service, and interpersonal skills.
  • Ability to maintain high standards in a fast-paced, constantly evolving environment.
  • Must possess a high degree of personal ownership and accountability.
  • Must have a high level of organization.
  • Must possess a valid driver's license.
Education/Experience:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
  • Work may require prolonged sitting/standing, some bending, stooping and stretching.
  • Requires normal range of hearing.
  • Requires healthy vision (aided or unaided).
  • Requires lifting to 50 pounds.
Typical Working Conditions:
  • Work is performed in a retail location, warehouse, or off-site training facility.
  • The work environment may be very loud and fast-paced. This could involve close quarters and possible contact with onsite delivery staff.
  • Work may be stressful at times and may include dealing with difficult members.
Job Details:
  • Job Type: Full-Time
  • Salary: $16-$18 per hour, overtime, and competitive performance bonus opportunities.


About Ohana Cannabis Co.:

At Ohana Cannabis Co. we truly believe in customer care and thus do our absolute best to bring our guests an unmatched 5 Star experience at all times. We aim to help our guests find true wellness by building authentic relationships and offering an array of different cannabis, nutrition and healthy lifestyle solutions. As a Collective and as a family, we believe in the theory that a happy body, spirit and mind equates to a happy life. Thank you so much for your interest in joining our strong, positive, passionate, solution oriented and thriving team. We look forward to the possibility of establishing a strong, loyal, long term and prosperous Partnership with you that positively impacts and elevates millions

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