Customer Service

1 week ago

Eden Prairie, United States Scheels Full time
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America-offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

  • Greet all customers when entering and exiting the store
  • Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
  • Accurately balance cash drawer at the end of the day
  • Maintain a clean working environment and personal work space
  • Engage in conversation with the customer to add a personal touch to each and every transaction
  • End each transaction by saying "thank you" to every customer
  • Maintain a professional appearance on the sales floor
  • Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
  • Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in a one-on-one and small group situation to customers and other employees
  • Demonstrates strong communication, organization, attention to detail and problem solving skills
  • Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
  • Exercise judgment and tact while working with customers or co workers
  • Strong oral/written communication and reading skills to communicate effectively and in a timely manner with all levels of the organization
  • Ability to work assigned schedules which may include varied hours, evenings, weekends and holidays
  • Assist in all other duties as assigned

Requirements:

Customer Service

  • Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"

Culture

  • Approach daily tasks, projects and follow-up communication with energy and sense of urgency
  • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
  • Show respect and appreciation for others and Scheels
  • Arrive to work and meetings 10 minutes early

Team Mentality

  • Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

  • Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
  • Ability to adapt to a changing work environment
  • Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

  • Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

  • Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

Highschool diploma or GED preferred and/or 1-3 months of cashiering experience

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Medium work - Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

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