Customer Service Representative

3 weeks ago

Marietta, United States City of Marietta, GA Full time
Rate of Pay: $17.88 - $20.38
Status: Open Until Filled
This position is on-site Monday-Friday (no remote options)

This is the journey level position of three levels that reports to an assigned Supervisor of Customer Service. This position is responsible for entering meter data readings and assisting customers with billing inquiries.
  • Assists customers (phone or walk-in) with billing inquiries or complaints.
  • Processes applications for connection, disconnection, or transfer of utility service by phone or in person.
  • Verifies no outstanding/delinquent accounts before processing connection or transfer of service.
  • Determines required amount of commercial deposits by calculations based on size and type of individual account.
  • Completes form letter of credit for customers.
  • Determines printing priority for work orders to be distributed to service workers for initiation and/or termination of service.
  • Tracks late deposit assessments and notifies customer or disconnects service.
  • Verifies inspections before processing applications to install permanent electrical meters.
  • Enters requests for refund checks from overpaid accounts into the computer system.
  • Processes and completes non-payment service orders and generates disconnection orders for returned checks and payment agreements.
  • Generates service orders to verify service disconnected for non-payment.
  • Requests checks to reimburse Cashier's petty cash.
  • Enters meter readings into computer to insure proper billing.
  • Records results and assigns charges for meter tests performed on electric and water meters and mails appropriate correspondence to customer.
  • Handles returned checks from banks by debiting accounts with necessary charges.
  • Generates charges to customer's account for established fees.
  • Processes accounts for addition to budget billing program.
  • Codes accounts in computer system for health hardships and senior discounts.
  • Processes credit card payments by phone.
  • Assists the Final Billing Representative by transferring balances to active accounts and entering check requests for over payment on final bills.
  • Relieves Switchboard Operator daily during lunch hours and vacation as assigned.
  • Performs other related duties as required.

Preferred Qualifications:
  • High school graduate or GED and a minimum of two years of related customer service experience in a similar operation.
  • Must have a pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred.
  • Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into database, and modern office equipment (i.e. calculator, copier, FAX, switchboard, credit card processor).
  • Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database.
  • Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day.
Disclaimer
Successful candidates are required to submit to drug screen & background inquiry.

  • Customer Service Representative

    1 week ago

    Marietta, Georgia, United States Which Wich Superior Sandwiches Full time

    Join us at Which Wich Superior Sandwiches as a Customer Service Representative and become a part of a dynamic team that delivers outstanding service and high-quality products to our customers.About the CompanyWe are a sandwich shop with a passion for serving fresh, made-to-order sandwiches and salads in a clean and welcoming environment.Job SummaryThis is a...

  • Customer Service Representative

    2 weeks ago

    Marietta, Georgia, United States Erbe USA Incorporated Full time

    Job Overview:The Frontline Support Specialist will provide exceptional customer service to sales representatives and customers, resolving issues and addressing concerns in a timely and professional manner.Responsibilities:Respond to customer inquiries and resolve problems in a courteous and efficient manner.Process sales orders from field sales...

  • Customer Service Representative

    3 weeks ago

    Marietta, Georgia, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Domino's Pizza. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that every customer leaves the store satisfied with their experience.About UsAt Domino's Pizza, we pride ourselves on being one of the...

  • Customer Service Representative

    3 weeks ago

    Marietta, Georgia, United States CarMax Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at CarMax Auto Finance. As a key member of our customer service team, you will be responsible for resolving customer issues, making outbound collection calls, and influencing customers to make payments on their past due...

  • Customer Service Representative

    1 week ago

    Marietta, Georgia, United States All American Quality Food Inc Full time

    Job OverviewAt All American Quality Food Inc, we are seeking a motivated and detail-oriented Customer Service Representative to join our team. This part-time opportunity is ideal for individuals who enjoy working in a fast-paced retail environment and providing excellent customer service.

  • Customer Service Representative

    1 week ago

    Marietta, Georgia, United States Blue Penguin Car Wash Full time

    Job OverviewWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Blue Penguin Car Wash. As a key member of our sales department, you will be responsible for providing exceptional customer service, addressing customer inquiries, and promoting our services in a professional and courteous manner.Estimated...

  • Customer Service Representative

    1 week ago

    Marietta, Georgia, United States Jan-Pro Cleaning and Disinfecting of Atlanta Full time

    We are seeking a proactive and personable Bilingual Customer Service Representative who excels in resolving issues, thrives on delivering excellent service, and takes pride in creating opportunities for others.Job DescriptionSkillfully engage with customers through phone and email to ensure high levels of satisfaction with current services. Conduct follow-up...

  • Customer Service Representative

    3 weeks ago

    Marietta, Georgia, United States Destination Pet Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Atlanta Pet Resort Marietta. This individual will provide exceptional customer service, respond to customer inquiries, and support the overall mission of Destination Pet.In this role, you will be responsible for selling services and products, touring prospective...

  • Customer Service Representative

    1 week ago

    Marietta, Oklahoma, United States GPM Investments Full time

    We are seeking a Customer Service Representative to join our team at GPM Investments. As a key member, you will be responsible for delivering exceptional customer experiences and achieving sales goals. This includes greeting customers, processing sales, and handling customer inquiries and complaints.Key ResponsibilitiesCash Handling: Process sales...

  • AT&T Customer Service Representative

    1 day ago

    Marietta, United States Encore Promotions Full time

    Job DescriptionJob DescriptionEncore Promotions is one of the largest marketing firms in the Atlanta area, specializing in telecommunications and client relationship management. We are proud of the millions of people we have helped connect to the moments that matter. Here you'll collaborate with diverse and passionate people in multiple departments to...

  • Customer Service Representative

    1 week ago

    Marietta, Pennsylvania, United States Sam's Club Full time

    About the RoleAs a Customer Service Representative, you will be responsible for ensuring that our members have a seamless and enjoyable shopping experience. You will be working in a fast-paced environment, handling multiple tasks simultaneously, and providing assistance with purchases, payments, and other member needs.

  • Customer Service Representative

    4 months ago

    Marietta, United States U-Haul Full time

    Location: 2800 Canton Rd #2000, Marietta, Georgia 30066 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Marietta, United States Benevis LLC Full time

    Job OverviewWe are looking for a skilled and efficient Customer Service Representative. Your role is to provide adequate customer support to the clients, responding to their queries and resolving them as soon as possible so as to maintain a healthy relationship with the customers. A pleasant personality and good communication skills are the key...

  • Customer Service Representative

    5 months ago

    Marietta, United States Benevis Full time

    Job Overview We are looking for a skilled and efficient Customer Service Representative. Your role is to provide adequate customer support to the clients, responding to their queries and resolving them as soon as possible so as to maintain a healthy relationship with the customers. A pleasant personality and good communication skills are the key...

  • Customer Service Representative

    3 weeks ago

    Marietta, United States Benevis LLC Full time

    Job OverviewWe are looking for a skilled and efficient Customer Service Representative. Your role is to provide adequate customer support to the clients, responding to their queries and resolving them as soon as possible so as to maintain a healthy relationship with the customers. A pleasant personality and good communication skills are the key...

  • Customer Service Representative

    1 week ago

    Marietta, Georgia, United States The UPS Store 2280 Full time

    About the RoleWe are seeking a results-driven retail professional to join our team as a Customer Service Representative. This individual will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Services Representative

    1 day ago

    Marietta, United States Insight Global Full time

    Job DescriptionJob DescriptionDuration: 6 month contract to hireInterview Process: 1 & done (30 minutes) in personStart Date: February 3rd or the week prior Job Description:As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we...

  • Customer Service Representative

    1 week ago

    Marietta, Georgia, United States Domino's Pizza LLC Full time

    Job OverviewDominos Pizza LLC is seeking a Customer Service Representative to join our team in Powder Springs, GA. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Salary and BenefitsThis is a full-time position with a competitive salary range of...

  • Retail Customer Service Representative

    1 week ago

    Marietta, Georgia, United States Domino's Pizza LLC Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no challenge is too great? Look no further than Domino's Pizza LLC, where we're seeking a skilled Customer Service Representative to join our team!About the Role:As a Customer Service Representative, you will be the face of our brand,...

  • Customer Service Representative

    4 weeks ago

    Marietta, United States Destination Pet, LLC Full time

    Customer Service Representative Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us We are looking to add a...