Senior Client Success Manager

4 weeks ago

Washington, United States Clarity Innovations Full time
Description

Clarity Innovations connects human creativity with emerging technology to design, develop, and deploy software that enhances mission success. Our focus is redefining the Government's relationship with technology by encouraging the use of DevSecOps and Agile methodologies, small-teams constructs, modern tech stacks, and automation. Our software improves the lives and work of our end users and enhances innovation. We fulfill our responsibility to our country by delivering mission-changing results that help shape a better and safer world.

Description:

Clarity Innovations is seeking a senior Client Success Manager (CSM) and Solutions Architect to join a fast-paced, highly agile team of product developers, software engineers, client success managers, and analysts supporting both commercial and government clients. A strong background in any intelligence analysis discipline (All Source, TDNA, SIGINT, etc) as well as acute knowledge of cyber analysis and cybersecurity fundamentals is required.

Responsibilities:
  • Become SME on Product and tool suite to support customer integration, onboarding, and use. Specifically:
    • Leverage Adtech and Aptech capabilities to support client objectives and drive increased value.
    • Provide first class training on platform as well as concepts and techniques.
    • Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure seamless delivery of solutions and services.
    • Work with product and engineering teams to drive requirements and deliver increased capability and innovation.
    • Monitor and measure product line effectiveness.
  • Serve as a trusted advisor to clients, offering guidance, best practices, and innovative solutions to help them achieve their business objectives.
  • Build and maintain strong relationships with key clients, serving as their primary point of contact and advocate within the Company.
  • Understand clients' business objectives, challenges, and pain points to proactively identify opportunities for value creation and growth.
  • Develop and execute strategic account plans to drive adoption, retention, and expansion within assigned client accounts.
  • Monitor and analyze client performance metrics, providing insights and recommendations to optimize their experience and drive mutual success.
  • Collaborate with sales teams to understand client requirements and tailor cybersecurity solutions to meet their needs.
  • Provide expertise and guidance on cyber analysis best practices, particularly as they relate to AdTech and sales environments.
  • Utilize custom tools and hosted platform to conduct detailed geospatial and temporal analysis of commercial data.

Requirements:
  • Minimum 10 years of relevant experience in geospatial analysis and/or geospatial information systems in government or commercial sectors
  • Strong understanding of geospatial, geotemporal, and cyber intelligence techniques, particularly with commercial data sources.
  • Strong knowledge of mobile application technical data, IP and telecommunications networks and digital signature management.
  • Excellent communication and presentation skills, with the ability to articulate complex concepts and ideas in a clear and compelling manner.
  • Proven track record of success in account management roles, preferably within both DOD & commercial markets (preference given to DOD).
  • Strong understanding of customer relationship management principles and practices, with the ability to build rapport and trust with clients at all levels.
  • Strategic thinker with a results-oriented mindset, capable of developing and executing effective client success strategies.

Preferences:
  • Bachelor's degree in Cyber Security, Business Management, Marketing, or related fields; MBA or equivalent experience given preference.
  • Advanced understanding of Apptech and AdTech ecosystems and providing customer support of applicable technologies.
  • Experience in direct mission support through licensed products and software solutions.
  • Proficiency in CRM software and other relevant tools for managing client relationships and tracking performance metrics.

Some travel (20-25%) may be required

CLEARANCE:

Must have active TS or TS/SCI

Clarity Innovations provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class.

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