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Suites Supervisor

1 month ago

Tampa, United States Legends Hospitality Full time

Description

LEGENDS

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

Raymond James Stadium

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

Suites Floor Supervisor

The Suites Floor Supervisor is responsible for overseeing the staff and operations of an assigned area. Ensuring all guest relation concerns are handled in the appropriate manner. Promote consistent improvement to game day experience for all guests.

Primary Responsibilities

+ Oversee event day operations within an assigned area, acting as a point of contact for suite holders on event/game day

+ Coaches and supervises suite attendants and runners for assigned sections; observes and documents job performance

+ Attend pre-shift meeting with Suite Manager, ensuring all paperwork in binder is in order and organized

+ Conduct pre-shift meeting with assigned team, reviewing pertinent event day information and ensuring all staff is present and is following all Uniform and Grooming Guidelines.

+ Ensures suite attendants and food runners properly prepare suites for guests; conducts walk-through to check for any food presentation issues and enforce all department and company policies and standards.

+ Have a working knowledge of menu items, including presentation, plate ware, condiments and service ware.

+ Analyzes and resolves all problems with staff, guests, and the operation with the assistance of management.

+ Be knowledgeable of role and responsibilities of all Suites' positions

+ Prior to gates, ensure that all suites meet the Legends standard.

+ Be available to staff and suite holders, ensuring that all issues are handled quickly

+ Adhere to the Legends Uniform and Grooming guidelines and ensure that Krewe Members are doing the same.

+ Performs opening and closing procedures for assigned area.

+ Other duties as assigned

Requirements

+ Strong organizational and time management skills

+ Demonstrated leadership and training skills; ability to teach others as well as delegate tasks

+ Strong verbal and written communication skills. Must be able to communicate clearly with staff and prepare written stand reports after each event

+ Possesses excellent guest service skills

+ Can effectively communicate and relate to all levels within the organization; creates and builds positive and productive relationships

+ Responds quickly and effectively to changing trends and circumstances; embraces change and adapts; learns from past mistakes and adjusts accordingly

+ Maintain high standards of food service and appearance and have a high level of guest satisfaction awareness

+ Must be able to obtain food safety and responsible alcohol service certifications

+ Ability to work independently and/or in a team environment

+ Must have at least one-year experience in a food & beverage leadership role.

+ Must be able to work extended hours due to business requirements including late nights, weekends and holidays

+ Must be available for all Tampa Bay Buccaneers Games and major Stadium events.

+ Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time

+ Must have the ability to lift, push, pull approximately 25lbs.

+ Must be able to stand and walk for long period of times while navigating ramps, stairs and elevators.

+ Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information

Qualifications

Education

Preferred

+ High School or better in Accounting

+ Associates or better in Other