Suites Coordinator

2 months ago

Tampa, United States AEG Full time
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LEGENDS

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers.The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship.Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. Suites Coordinator The Suites Coordinator is primarily responsible for delivering a superior level of service to Suite Members. The Coordinator will support the Suites Manager in day to day operations and coordination of event information.The Suite Coordinator should be a professional, customer service-oriented, well organized and positive individual. The Suites Coordinator will work under the guidance of the Suites Manager.

Primary Responsibilities
  • This position is focused on servicing and retaining Suite Member relationships.
  • Responsible for maintaining, account options, weekly ordering reminders, responsible for creating new accounts in POS , processing payments along with all other aspects of account management while providing exceptional customer service and hospitality.
  • Oversees the general operations of assigned Suites, including supervising the Pantry Coordinators, Suite Supervisors, Runners and Suite Attendants on Event Day
  • Responsible for servicing assigned Suite Member accounts.
  • Support the Suite operation team in setup, suite walks, cold push and all other operational needs required for successful game day execution.
  • Suite Member payment invoicing and collections and work diligently toward a 100% collection rate each year.
  • Deliver weekly touchpoints to Suite Members via email, phone or written communications to ensure a quality experience and manage client expectation.
  • Responsible for collecting orders for assigned Suites and PGL accounts.
  • Provide prompt and professional communication to Suite Members and internal staff.
  • Maintain accounts, communication with the kitchen based on special Suite Member request.
  • Adheres to the Legends Uniform and Grooming guidelines and ensure Krewe Members are doing the same.
  • Additional responsibilities as determined by management.


Requirements
  • Prior sports sales/service/hospitality industry or equivalent experience is required.
  • Possess strong team-oriented work ethic and a positive, "Service-First" attitude.
  • Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at all levels both internally and externally
  • Excellent time management and organizational skills
  • Ability to work within a team environment, aiding and support to team members.
  • Previous working experience with Suites or Premium POS system.
  • Able to work flexible hours (including evenings, weekends, and holidays). Suite Coordinators are expected to be available, at minimum, the 5 days prior to an event and event day
  • Must be available for all Tampa Bay Buccaneers Games and major Stadium events.
  • Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
  • Must have the ability to lift, push, pull approximately 25lbs
  • Have the ability to stand or walk for long periods of time while navigating ramps, stairs and elevators.
  • Follow and encourage team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.


Legends is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.

Education
Preferred
  • High School or better
  • Associates or better in Other or related field

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