See more Collapse

Customer Success Team Manager

3 months ago

Black Creek, United States Daniel Defense LLC Full time

At Daniel Defense, Only the Best Build the Best…

Daniel Defense engineers and manufactures the world's finest weapon systems and accessories. Our mission to honor God and defend freedom is accomplished by serving customers and providing top quality solutions to our military, law enforcement and civilians that are seeking premium firearms for home defense, hunting, and sport shooting.

As the Customer Success Team Manager, you will be responsible for the functions outlined below:

Essential Functions:

* Responsible for demonstrating commitment to and leadership of environmental health and safety principles, policies and procedures.
* Build, develop, and coach a high-performing Customer Success team responsible for a portfolio of commercial clients.
* Create and implement team objectives aligned with departmental and company goals.
* Participate in the development and implementation of customer success metrics that will drive business decisions.
* Establish a strong team culture focused on continuous learning, collaboration, and excellence.
* Conduct regular performance reviews and provide constructive feedback to team members.
* Partner with assigned customers to understand their unique needs and business goals.
* Develop and implement customer success plans that drive adoption, usage, and value realization.
* Proactively identify and address customer challenges and roadblocks.
* Measure and track key customer success metrics, including Net Promoter Score (NPS) and churn rate.
* Analyze customer data and feedback to identify opportunities for improvement in the customer journey.
* Develop and implement customer success best practices, processes, and methodologies.
* Collaborate with cross-functional teams (Sales, Product, Marketing) to ensure a seamless customer experience.
* Participate in the development and execution of the overall customer success strategy for the commercial segment.
* Maintain clear and consistent communication with customers, internal stakeholders, and executive leadership.
* Present customer success insights and recommendations to various audiences.
* Foster a collaborative environment with other departments to ensure customer success.
* Expected to be a contributor to the company standards on high integrity, safety, fair and equitable treatment and a positive work environment
* Provides adequate support, training and development to team members to continuously improve Safety, 6S, Quality, Delivery and Productivity.
* Other responsibilities as deemed appropriate or necessary by management.

Knowledge, Skills, and Abilities:

* Bachelor's Degree in Business or related field with 4-7 years of prior experience in a Customer Success leadership role, or a combination of related experience, education and/or training to sufficiently and successfully perform the essential functions of the job.
* Proven track record of building and leading high-performing teams.
* Deep understanding of customer success principles and methodologies.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work collaboratively in a fast-paced environment.
* Experience working with commercial sales accounts a plus.
* Demonstrated ability to work in accordance with our Permission to Play Values.

Physical Requirements:

* Must be able to lift and carry awkward items weighing up to 50 pounds.
* Requires intermittent standing, walking, sitting and bending throughout the workday.
* Must be able to work in a manufacturing environment, to include working in and around machinery, exposure to noise and chemicals, lights/lasers, etc.
* Must be able to wear appropriate Personal Protection Equipment as required by your position and/or Company policy.

Daniel Defense is an EOE AA M/F/Vet/Disability employer and promotes a "Drug-Free Workplace."

Note: The statements above are intended to describe the general nature and level of work being performed by those assigned to the job. This list is not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel in this job. Responsibilities are subject to change at the discretion of the employer and do not establish a contract of employment - Daniel Defense is an at-will employer.

We have other current jobs related to this field that you can find below

  • District Manager

    2 weeks ago

    Battle Creek, United States District Manager Full time

    Description Using your past leadership experience, you will: Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant's financial, operational and customer-service goals, while addressing each unit's unique strengths and challenges. Develop and execute store level plans that build sales, increase profits and...

  • ASG VP Customer Success

    2 weeks ago

    Walnut Creek, United States ASG Full time

    Overview To date, ASG has acquired more than 50 B2B vertical SaaS companies across a wide range of industries. We aspire to 3x revenue within the first 3-years of acquiring a company. To accomplish this outcome, our operating companies (OpCos) must run best-in-class onboarding, renewal and expansion motions while ensuring high levels of customer...

  • TEAM LEADER

    2 months ago

    Black Creek, United States Daniel Defense Inc Full time

    At Daniel Defense, Only the Best Build the Best… Daniel Defense engineers and manufactures the world’s finest weapon systems and accessories. Our mission to honor God and defend freedom is accomplished by serving customers and providing top quality solutions to our military, law enforcement and civilians that are seeking premium firearms for home...

  • Team Manager

    2 months ago

    Walnut Creek, United States Panera Bread Full time

    PANERA CAFE TEAM MANAGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals—and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun! Panera Perks:Competitive Pay: $24.50 - $29.00 Eligible for a...

  • Shift Manager

    1 month ago

    Black Creek, United States McDonald's Full time

    This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA.This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant.However, this franchisee is a separate company and a separate employer from McDonald’s USA.If you are hired for the...

  • Customer Service Representative

    4 weeks ago

    Walnut Creek, United States Jared Burns-Coffin - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Teacher at Black Creek Elementary

    2 weeks ago

    Black Creek, United States KinderCare Education Full time

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...

  • Customer Service Manager

    4 weeks ago

    Coconut Creek, United States Public Storage Full time

    Company Description Public Storage is the self-storage industry leader and we are Hiring Now!Earn $14.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)Employees become eligible for Full-time Benefits by working an average of 20+ hours -...

  • Customer Service Representative

    3 months ago

    Walnut Creek, United States Jared Burns-Coffin - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Senior Manager, Customer Supply Chain

    1 month ago

    Battle Creek, United States WK Kellogg Co Full time

    At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together,...

  • Senior Manager, Customer Supply Chain

    1 month ago

    Battle Creek, United States WK Kellogg Co Full time

    At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together,...

  • Director Revenue Cycle Management

    3 months ago

    Queen Creek, United States Quadris Team LLC Full time

    Job DescriptionJob DescriptionQuadris Team, LLC - A Revenue Cycle Management Group, is searching for that dynamic person to join us, working with our highly skilled Leadership Team to fill the role of Director Revenue Cycle Management. We are a 100% remote team supporting our clients across the United States! See us at www.quadristeam.comJob Focus:The...

  • OPENING Team Member

    4 days ago

    Black Mountain, United States Taco Bell - Black Mountain Full time

    OPENING Team Member Taco Bell is looking for people who love serving customers, and want to be a part of a great restaurant company! With us you can earn/save for those thing you want, build a great career, and provide fast, fun and friendly service to our customers. This is the perfect place for you to learn, grow and succeed! What's in it for you? -...

  • Team Leader

    4 weeks ago

    Battle Creek, United States Family Farm and Home Full time

    **Team Leader** 1675 W Michigan Ave, Battle Creek, MI 49037, USA Req #5022 Monday, January 3, 2022 We are proud to announce that Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 66 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania ....

  • Team Leader

    4 weeks ago

    Swartz Creek, United States Family Farm & Home Full time

    Job Description Posted Tuesday, February 20, 2024 at 5:00 AM | Expires Thursday, March 21, 2024 at 3:59 AM Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our...

  • Senior Manager, Customer Supply Chain

    3 weeks ago

    Battle Creek, United States WK Kellogg Co Full time

    At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together,...

  • Medical Practice Revenue Cycle Manager

    3 weeks ago

    Queen Creek, United States Quadris Team LLC Full time

    Job DescriptionJob DescriptionQuadris Team, LLC - A Revenue Cycle Management Group, is searching for that dynamic person to join us, working with our highly skilled Leadership Team to fill the role of Medical Practice Revenue Cycle Manager. We are a 100% remote team supporting our clients across the United States! See us at www.quadristeam.comJob Focus:The...

  • General CLEANERS

    3 weeks ago

    Black Creek, United States Staffing Agency Full time

    Job DescriptionJob DescriptionWe are seeking a General CLEANERS to join our team! You will be responsible for maintaining a clean and orderly environment.Responsibilities:Keep buildings in clean and orderly conditionPerform heavy cleaning duties such as cleaning floors and shampooing rugs Perform routine maintenance tasksOrganize custodial closets and...

  • Customer Experience Team Member

    4 weeks ago

    Spring Creek, United States LuckyGunner.com Full time

    Job DescriptionJob DescriptionDo you enjoy the flexibility of working from home?  LuckyGunner.com was founded in 2009 to revolutionize the way Americans buy ammo online, and we need help further disrupting the industry.  We are seeking a passionate, service-oriented individual for a work-from-home role on our Customer Experience Team.  Please skip over...

  • Customer Experience Team Member

    3 months ago

    Spring Creek, United States LuckyGunner.com Full time

    Job DescriptionJob DescriptionDo you enjoy the flexibility of working from home?  LuckyGunner.com was founded in 2009 to revolutionize the way Americans buy ammo online, and we need help further disrupting the industry.  We are seeking a passionate, service-oriented individual for a work-from-home role on our Customer Experience Team.  Please skip over...