Customer Technical Support Representative IV

5 days ago


St Louis, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

SAVA is in search of an IT professional to join our family as a Customer Technical Support Representative IV on our Service Desk supporting the Coast Guard in St. Louis, MO. To join our team of outstanding professionals, apply today

Responsibilities
Provide Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
May provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
Resolve problems or contacts more senior technical support as necessary.
Use automated information systems to analyze routine situations.
Support users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
Receive and process end user calls, emails and portal request; enter required data in to ticketing system.
Interact with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Additional Qualifications/Responsibilities

Qualifications
Dod 8570 baseline IAT Level II certification (Security+ preferred).
Must have a DoD Secret security clearance.
High school diploma and 3 years of relevant IT experience.
Experience supporting Microsoft Windows environments.
Experience with ticketing systems.
Experience maintaining configuration management data and documentation.
Strong customer service and communication skills.
Experience troubleshooting and resolving network hardware and software problems.
This Hybrid position requires applicants to be within 1.5 - 2 hours commute from St. Louis, Missouri.
Desired Qualifications:

BA/BS Degree from an accredited college or university.

  • St. Louis, United States VetJobs Full time

    Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...


  • St Louis, United States SSE Full time

    Description Technical Customer Representative/Tier I SSE is a leading technology company serving the greater St. Louis community for 35 years. We have a thriving MSP/Network Services Practice and looking for a Technical Customer Representative/Tier I to join our team. We are very fast paced and this position requires quick thinking and a "can do" attitude....


  • St. Louis, United States Convergenz Full time

    Job Description:Must be ok with working any of the shifts:24/7 hour operation 3 shifts6am-2:30pm CST2:30pm -10:30pm CST10:30pm -6:30am CSTEducation/Experience requirements:Experienced with frequent use and application of technical standards, principles and theories. Works under general supervision, providing solutions to technical problems of moderate...


  • St Louis Park, United States C4 Technical Services Full time

    Full Stack Developer IV Location: RemoteResponsibilities: • You will be part of the engineering team responsible for designing and implementing technical solutions that will reach massive scale. • Contribute to the architecture and development of the digital platform and tools to support key e-commerce and cloud technology initiatives. • You will build...


  • St Louis, Missouri, United States SSE Full time

    At SSE, we are a leading technology company serving the greater St. Louis community for 35 years.We have a thriving MSP/Network Services Practice and looking for a skilled Technical Customer Representative to join our team.This position requires quick thinking and a "can do" attitude, working in a fast-paced help desk environment providing support to our...


  • St Louis, United States Diagraph an ITW Company Full time

    The Technical Support Engineer (TSE) is responsible for providing high quality technical product support, administrative support to technical processes, delivering positive customer experiences and logistical support to the field team.Provide phone/email/chat technical support to end users, distributors, field service engineers and sales teamCreate & Track...


  • st. louis, United States Diagraph an ITW Company Full time

    The Technical Support Engineer (TSE) is responsible for providing high quality technical product support, administrative support to technical processes, delivering positive customer experiences and logistical support to the field team.Provide phone/email/chat technical support to end users, distributors, field service engineers and sales teamCreate & Track...


  • st. louis, United States Diagraph an ITW Company Full time

    The Technical Support Engineer (TSE) is responsible for providing high quality technical product support, administrative support to technical processes, delivering positive customer experiences and logistical support to the field team.Provide phone/email/chat technical support to end users, distributors, field service engineers and sales teamCreate & Track...


  • St Louis, Missouri, United States ServiceSource Full time

    About the RoleServiceSource is seeking a highly skilled and customer-focused Customer Service Representative - Facilities Support to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients, while also maintaining the highest level of integrity and professionalism.Key...


  • St Louis, United States Acosta Group Full time

    **DESCRIPTION** Empower Field Teams and Represent Global Brands. Premium is looking for an Internal Customer Service Representative to join our St. Louis, Missouri contact center, providing support to our field associates. **RESPONSIBILITIES** **What you will do:** + Provide support to in-store team members through incoming calls, offering clear resolutions,...


  • Saint Louis, United States Convergenz Full time

    Job Description:Must be ok with working any of the shifts:24/7 hour operation 3 shifts6am-2:30pm CST2:30pm -10:30pm CST10:30pm -6:30am CSTEducation/Experience requirements:Experienced with frequent use and application of technical standards, principles and theories. Works under general supervision, providing solutions to technical problems of moderate...


  • St Louis, Missouri, United States GadellNet Full time

    Job OverviewGadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment.We empower our diverse...


  • St Louis, United States Kelly Services, Inc. Full time

    #8216;For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Rep - Hybrid Set Up to work at a premier global provider of professional information, software solutions Support, Representative, Customer Service, Retail, Staffing, Administrative


  • St Louis, United States Equifax Full time

    We are looking for a Technical Product Support Manager to oversee our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The Manager is responsible for coaching, resolving issues and serving as a link between the team and upper management. The ideal candidate will be able to help guide and train...


  • St Louis, United States Equifax Full time

    We are looking for a Technical Product Support Manager to oversee our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The Manager is responsible for coaching, resolving issues and serving as a link between the team and upper management. The ideal candidate will be able to help guide and train...


  • St Louis, United States Volt Full time

    Start working the way you have imagined! Volt is hiring Customer Service Representative for immediate hire in St Louis, MO. As a Customer Service Representative, you will: Answer and handle telephone inquiries and make outbound calls to customers and vendors. For complex issues transfer calls to the appropriate party for handling. Respond to incoming mail...

  • IT Anaylst IV

    4 weeks ago


    St Paul, United States C4 Technical Services Full time

    IT Analyst IV - ISO 27001 Location: Remote Duties: ISO 27001 Support role Support in the planning and conducting of internal audits/assessments to ensure compliance with the ISO 27001 standard. Support all ongoing third-party certification efforts Requirements: Knowledge of ISO 27001 controls and the key principles of an ISMS Proficient in Microsoft...


  • St Louis, Missouri, United States AT&T Full time

    Customer Engagement RepresentativeAre you passionate about delivering exceptional customer experiences and building strong relationships with customers? Do you have excellent communication and interpersonal skills?We are seeking highly motivated and results-driven individuals to join our Retail Sales team as Customer Engagement Representatives. As a Customer...


  • St Louis, Missouri, United States Chick-fil-A Full time

    At Chick-fil-A, we're looking for individuals who are passionate about delivering exceptional customer service and creating memorable experiences. As a Customer Service Representative, you will be an ambassador of our brand, showcasing our commitment to quality and hospitality.A day in the life of a Customer Service Representative includes:Serving customers...


  • St Louis, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Bold MK Employment Type: Full Time Location: Saint Louis Compensation: $17.45 - $24.00 / hour DescriptionJob Title: Customer Service Representative Location: Saint Louis, MO Job Type: Full-Time Job Description: We are seeking a motivated and dedicated Customer Service Representative to join our team. The ideal...