Customer Technical Support Representative IV
5 days ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
SAVA is in search of an IT professional to join our family as a Customer Technical Support Representative IV on our Service Desk supporting the Coast Guard in St. Louis, MO. To join our team of outstanding professionals, apply today
Responsibilities
Provide Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
May provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
Resolve problems or contacts more senior technical support as necessary.
Use automated information systems to analyze routine situations.
Support users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
Receive and process end user calls, emails and portal request; enter required data in to ticketing system.
Interact with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Additional Qualifications/Responsibilities
Qualifications
Dod 8570 baseline IAT Level II certification (Security+ preferred).
Must have a DoD Secret security clearance.
High school diploma and 3 years of relevant IT experience.
Experience supporting Microsoft Windows environments.
Experience with ticketing systems.
Experience maintaining configuration management data and documentation.
Strong customer service and communication skills.
Experience troubleshooting and resolving network hardware and software problems.
This Hybrid position requires applicants to be within 1.5 - 2 hours commute from St. Louis, Missouri.
Desired Qualifications:
BA/BS Degree from an accredited college or university.
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