Legal Intake Specialist

4 weeks ago

New York, United States Darrow Full time

We are Darrow – a fast-growing LegalTech startup revolutionizing the justice system. Founded in 2020, Darrow was born with a key mission: to uncover legal wrongdoing and secure justice for impacted parties. Our team of world-class legal experts and technologists have built the leading justice intelligence platform, uncovering egregious violations across legal domains, such as privacy and data breach, consumer protection, securities and financial fraud, environment and employment. 

We are looking for a talented and passionate Legal Intake Specialist to join our New York team. You are a highly motivated, goals-driven person who enjoys working with people. You are open-minded and collaborative. You can make things happen in a fast-paced startup environment. 

Not Your Typical Legal Intake Specialist Role

At Darrow, you will be part of the global Marketing team, working directly under the Plaintiff Finding Team Lead and PPC specialists to help find and vet potential leads to be plaintiffs in class action lawsuits. You will play an instrumental role in helping bridge the gap between victims of legal violations and the people who represent them, holding companies accountable for harming individuals



Sub - Departments:
Marketing

Responsibilities:
  • Managing the entire lead intake process to ensure high customer conversion rates.
  • Contacting potential plaintiffs using a variety of communication methods (inbound and outbound calls, email, text, and advanced communication software), and tracking them via Salesforce.
  • Vetting potential plaintiffs by conducting phone questionnaires and collecting relevant documents.
  • Working across departments and collaborating with teams such as Marketing, Sales, Litigation Success, and Legal Data.
  • Updating and maintaining streamlined communication with our clients (attorneys) to ensure a smooth end-to-end experience, demonstrating professionalism.

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