Retail/Warranty Technician

POSITION SUMMARY: This position is responsible to diagnose and repair RV chassis components/systems and document all work performed on a repair order.

ESSENTIAL JOB FUNCTIONS:

* Manage work assignment including flag time, cause and correction documentation, escalation to supervisors when repair time will exceed allotted time
* Perform engine and generator oil changes
* Perform chassis lube
* Experience inspecting, diagnosing and determining repair or replacement of all major chassis systems and components found in an RV
* Completing preventative maintenance on various RV chassis components
* Perform tire and brake checks
* Basic knowledge of electrical and electrical diagnostics (120AC and 12DC), especially J1939 data lines
* Basic knowledge of brake systems,
* Basic knowledge of ABS systems
* Ability to diagnose and repair drivability issues (vibrations, noises, steering issues, etc.)
* Understanding and compliance with OEM and vendor warranty procedures
* Basic understanding of generator operation and maintenance procedures
* Maintain a safe and clean work environment
* Ensure the proper use, care, and storage of all company tools and equipment
* Provide high level quality repairs on all work assignments
* Attend/complete all company required meetings and training
* Additional responsibilities as requested or required

QUALIFICATIONS AND EXPERIENCE:

* Minimum 1-year service technician experience or related fields preferred
* RVIA certification helpful but not required
* Prior technical experience in chassis work is highly desired
* Valid Driver's License and clean driving record to meet insurance requirements
* Must provide own tools
* Must have excellent customer service and communication skills, both verbal and written

PHYSICAL REQUIREMENTS:

* Availability to work more than 40 hours a week including nights, weekends, and whenever needed to meet business needs
* Flexibility to cover changing work schedules as needed
* Ability to lift to 70 pounds
* Ability to repeatedly bend, stoop, reach, climb stairs, push and pull
* Must be able to stand / walk for extended periods of time
* Potential exposure to heights and hazards
* Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness
* Ability to work in changing climates and work outside for extended periods
* Ability to perform essential functions with or without accommodation

EDUCATION:

* High School Diploma or equivalent