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Dental Office Coordinator

4 months ago

Norman, United States The University of Oklahoma Full time

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer.

Duties:

* Provides assistance to the clinic by being the liaison between the student and the patient.
* Schedules appointments for the patient with DS2, DS3 and DS4 students in all pre-doctoral clinics.
* Financially counsels' patients with their treatment plan and payment expectations
* Provides information for charitable funds when deemed appropriate and sends the request to the Business office
* Counsels patients on clinic attendance and protocol for being in a student program
* Maintains comprehensive patient records and charts to ensure proper documentation
* Runs daily, weekly and monthly reports for the clinic and patients assigned to the clinic
* Collects surveys monthly from patients that have treatment in process
* Provides support to the students on patient management with scheduling and financial needs and clinic protocols
* Greets and check-ins patients, updates demographics and insurance during clinic session then checks them out and collects fees and makes the next planned appointment for the patient and student
* Collaborates with Group Practice Director regarding student management and patient management
* Attends weekly meetings regarding clinic management, changes with protocol and scheduling
* Maintains records for outside referrals and processes letters to the referring doctor
* Manages concerns from patients, students and faculty
* Reports concerns when needed to the Office of Patient Management
* Verifies codes and fees on each patient seen during the clinic session
* Reconciles end of the day funds collected and runs a report which is turned in to the Business office daily
* Reviews each student's planner weekly for scheduling requests
* Covers other clinics if and as needed

Education: Bachelor's degree, AND:

* 12 months experience in an outpatient clinic performing related duties

Equivalency/Substitution: Will accept 48 months of experience in an outpatient clinic performing related duties in lieu of the Bachelor's degree for a total of 60 months related experience. Will accept an Associate's Degree and 24 months of experience in lieu of the Bachelor's degree for a total of 36 months related experience.

Skills:

* Working knowledge of clinic procedures
* Working knowledge of billing and coding processes
* Ability to use a computer and calculator
* Knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
* Excellent interpersonal skills
* Ability to work as a team member
* Ability to complete tasks in an efficient and timely manner
* Must be detail oriented
* Ability to multitask, be organized, and self-motivated
* Ability to communicate verbally and in writing

Working Conditions:

* Physical: Sit for prolonged periods. Communicate effectively and listen. Use of a computer and telephone. Stand, bend, stoop, and reach.
* Environmental: Standard Clinic Environment. Exposure to infectious diseases

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.