Admin Support Staff

4 weeks ago

Addison, United States Phaxis LLC Full time

Job Title: Administrative Assistant – Medical Practice

Job Summary: We are seeking a detail-oriented and motivated Administrative Assistant to join our client's medical practice team. This individual will play a key role in ensuring smooth daily operations, supporting both clinical and administrative functions. The ideal candidate will have experience in patient check-out, scheduling, prescription refills, and assisting with front desk operations.

Key Responsibilities:

  • Patient Check-Out: Efficiently process patient check-out, ensuring accurate billing and collection of co-pays, balances, and insurance details.
  • Scheduling Follow-Up Appointments: Coordinate patient follow-up appointments and ensure that patients receive timely reminders for upcoming visits.
  • Prescription Refills: Handle prescription refill requests from patients, pharmacies, and providers, ensuring accurate documentation and timely submission.
  • Cross-Training: Provide support in cross-training for front desk operations, including answering calls, greeting patients, and managing patient flow.
  • Prior Authorization Support: Assist with prior authorization processes as needed, ensuring compliance with insurance requirements and timely submission of documentation.
  • Medical Records Management: Help maintain accurate and up-to-date patient records in the ECW EMR system.
  • Collaboration: Work closely with clinical and administrative staff to ensure efficient communication and the highest level of patient care.
  • Other Administrative Duties: Assist with various administrative tasks such as managing patient information, filing, and general office support.

Qualifications:

  • Previous experience in a medical office or healthcare setting preferred.
  • ECW EMR experience is a significant plus.
  • Strong organizational and time-management skills.
  • Ability to multitask in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Knowledge of insurance verification, billing, and coding is a plus.
  • Ability to maintain patient confidentiality and adhere to HIPAA regulations.
  • Proficiency with Microsoft Office Suite and general office equipment.
  • High school diploma or equivalent; additional training or certification in medical office administration is a plus.

Work Environment:

  • Fast-paced medical office.
  • Team-oriented environment focused on patient care.
  • Opportunities for professional growth and development through cross-training.

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