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Senior Desktop Support

2 months ago

Addison, United States Catapult Solutions Group Full time

Senior Desktop Support

Onsite in Addison, TX

Role Type: Full-time (Open-ended contract, annual extensions)


About Our Client

Our client is a leading provider of custom-built data centers designed to meet the specific needs of its customers. The company offers scalable, flexible, and sustainable data center solutions, ensuring high performance and reliability. With a focus on rapid deployment and operational excellence, our client serves a diverse range of industries, including cloud providers, enterprises, and service providers, delivering robust infrastructure that supports critical IT operations. Their commitment to innovation and customer satisfaction makes them a trusted partner in the datacenter industry.


Job Description

The Senior Desktop Technician is responsible for supporting PC based computers and related equipment for users and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.


Duties and Responsibilities

  • Act as the primary contact for internal users via a ticketing system (ServiceNow)
  • Proficiency in using ticketing systems to document ticket progress
  • Strong understanding of IT best practices with regard to user permissions, backups, approval processes
  • Dependable, reliable performance under all circumstances with an eye on continuous improvement opportunities
  • Act as a second level support for Helpdesk colleagues
  • Basic administration in Entra AD and M365, including adding/removing/troubleshooting users and groups, checking sign in logs, adding/removing licensing
  • Microsoft Office365 - Troubleshooting of clients Outlook, OneDrive, and Teams, including remote clients
  • Administration of Exchange Online; forwarding mail to other accounts, and adding aliases, managing shared mailboxes and permissions
  • Windows troubleshooting for common issues like time zones and printing
  • Working Knowledge of Entra/Azure, Endpoint Manager, AutoPilot
  • Stays informed about the overall technical direction of the company's IT solutions and security, including software roadmaps, upcoming releases, and new patches or fixes
  • Keeps detailed Standard Operating Procedure (SOP) documentation for all deployed enterprise IT solutions
  • Experience with RMM solutions like ConnectWise, NinjaOne, DattoRMM
  • Working knowledge of migrating or creating new SSO connections in Azure
  • Solid understanding of troubleshooting Internet connectivity as it pertains to IP subnetting, DHCP, and DNS
  • Enjoys documentation and keeping it up to date


Required Experience/Skills

  • Advanced knowledge of PC desktop support
  • Advanced knowledge of local and network printer support
  • 4-6+ years' experience in the following: Microsoft 365, Azure/Entra Active Directory, Microsoft Exchange, SharePoint online
  • MDM, Intune, and MFA Support experience
  • Basic knowledge of Networking
  • Excellent customer service-related skills
  • Basic knowledge of ticket-based tracking systems
  • Ability to communicate comfortably with clients at all levels from non-technical staff to C-Suite Executives


Additional Requirements

  • Excellent verbal and written communication skills
  • Ability to work with minimal supervision
  • Strong analytical and problem-solving skills
  • Valid driver's license
  • Dependable transportation
  • Ability to work some nights and weekends and as required
  • Must be able to lift 50 pounds


Preferred

  • Certification in Microsoft Azure Fundamentals, Security Fundamentals
  • Certification in Dell Hardware
  • Associate Degree in Computer Science or equivalent
  • ITIL v3 certification


Pay & Benefits Summary

  • Competitive salary
  • Health benefit plan options and 401K
  • Annual contract with potential extensions
  • Opportunity for professional growth


Call-to-Action

Apply Now Join our dynamic IT support team and help drive technological excellence


Keywords

IT Support | Desktop Support | Microsoft 365 | Azure | ServiceNow | Networking