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Host/Hostess GREAT PAY

4 months ago

Pittsburgh, United States Ditka's Restaurant Group Full time
Job Description:

Job Summary

Warmly welcome and seat all Guests in a friendly manner and assist in maintaining the overall Guest flow of the restaurant.  Addresses Guests on their entrance and departure with kindness and good manners. A genuine smile, inviting guests to return to Ditka's Restaurant. 

Key Performance Elements/Essential Functions


  • Opens door for Guests as they arrive and depart.  
  • Warmly greets and seats Guests as they enter the restaurant, accommodating any special needs (boosters, high chairs, disabilities).  
  • Manages Guests’ expectations when there is a wait.    
  • Handles incoming calls courteously and efficiently, following established guidelines.  
  • Acknowledge Guests as they leave and invite them to come back to the restaurant.  
  • Performs other functions as time permits and as necessary including, but not limited to, rolling silverware, running food to tables, bussing tables, inspecting restrooms and building exterior, etc.  
  • Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, etc.
  • Attempts to resolve all Guest complaints, striving for a flawless recovery to build brand loyalty.  Advises management IMMEDIATELY of any Guest complaint
  • Ensures a harassment free environment through proper personal conduct.  
  • Upholds safety and security standards at all times.  
  • Assists in the ongoing cleanliness and maintenance of all Greeter areas – Reports any deficiencies to management.  
  • Responsible for maintenance of all menus, Point of Sale Merchandise, Promotional Materials and other such items that reside in the Greeter area – report any deficiencies to management.  
  • Completes assigned weekly cleaning projects.  
  • Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.  
  • Complete other job duties as assigned by the Manager.

Key Competencies/Characteristics


  • Lives our Core Values & Disciplines. 
  • Friendly, easy going and pleasant/smiles easily.  
  • Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.  
  • Self-Disciplined.  
  • Able to remain positive and calm under stressful conditions.  
  • Strong commitment to serving others.  
  •  Dependable, trustworthy.  
  • Willing to extend themselves to the Guests they serve – Hospitable.  
  • Genuinely warm and sensitive/polite.  
  • Exhibits neat, clean and professional image at all times.  

Physical Requirements


  • Able to lift and carry up to 15 pounds
  • Able to stand and exert well-paced mobility for up to 4 hours at a time.
  • Able to speak clearly and listen attentively to Guests/employees.  
  • Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages.  

Additional Information


  • Extreme environmental demands on front of house people are few.  The majority of work takes place indoors in climate controlled areas.  
  • The only chemicals involved are those of the cleaning kind.  Training is given as to the appropriate use of these chemicals.  
  • During a typical shift a front of the house Team Member will have intense Guest contact and be involved in moderately to very stressful situations.  
  • Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work.  

Experience Requirements


  • Minimum 6 months experience working in a hospitality, retail, or customer service role