Customer Service Representative
2 weeks ago
Department: Bold MK
Employment Type: Full Time
Location: Las Vegas
Compensation: $17.80 - $25.00 / hour
Description
Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team. The CSR will serve as the primary point of contact for customers, providing timely and effective assistance with inquiries, concerns, and service-related issues. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a commitment to delivering exceptional customer experiences.
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, live chat, and social media in a professional and friendly manner.
- Problem Resolution: Identify customer needs and provide appropriate solutions or escalate issues to relevant departments when necessary.
- Order Processing: Assist customers with order placement, tracking, and returns.
- Documentation: Accurately record customer interactions and update account information in the company's CRM system.
- Policy Adherence: Follow company policies and procedures to ensure compliance and consistency in service delivery.
Skills, Knowledge and Expertise
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and basic computer applications.
- Ability to multitask and manage time effectively.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
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