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GENERAL SUMMARY OF DUTIES: Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes but is not limited to the following.)

* Appropriate grooming and wearing of uniform.
* Welcomes guests with a positive, courteous, and sincere attitude when they walk through the door.
* Ensure guest receive the correct room type in proper working condition based upon VIP requests given.
* Provide accurate information about the ROW special events, offers, and amenities. Extending offer to book future reservations during check in / out.
* Collect credit card for room charges.
* Adhere to Payment Card Industry Data Security Standards (PCI Compliance).
* Post room charges, paid outs, corrections as directed.
* Work with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges arise.
* Assist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenities.
* Remain well versed and up to date with all in-house and regional events.
* Refer appropriate challenges to Senior VIP Concierge or resolve when appropriate.
* Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms.
* Review daily VIP arrival list and complete amenities sheets along with other special requests. Assign room, suite, or penthouse as directed prior to guest arrival.
* Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests.
* Review daily VIP arrival list and complete amenities sheets along with other special requests. Assign room, suite, or penthouse as directed prior to guest arrival.
* Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests.
* Perform bartending duties.
* Maintain cleanliness of the Gold Room and VIP Room.
* Assist in welcoming and training any new Row team members.
* Other job related duties as assigned by management.

PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Excellent communication skills with ability to read, write, and communicate verbally in English. Second language (Spanish, Mandarin and Cantonese) preferred. Ability to perform basic math. Ability to multi-task and work under difficult situations. Ability to work in a high-energy environment. Knowledge of room types available at the ROW including styles of rooms, views, suites, and penthouses along with capacities and amenities pertaining to various room types. Ability to establish and maintain effective working relationships with Guests and staff. Work closely with the front desk, during high occupancy periods. Welcome all guests who enter the Gold Room or VIP Room, while monitoring the qualification of guests who are allowed to utilize the room. Work closely with other departments on a daily basis. Be knowledgeable of all THE ROW facilities (restaurants, bars, showroom, ect). Recommend our establishment and amenities to our guests. Answer all phone calls professionally (within 3 rings). Work behind the bar as a bartender for VIP guests. Maintain the par levels of guest supplies in the room.

EDUCATION AND EXPERIENCE:

Education: High School Diploma

Experience: Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook, Excel, Word, LMS programs desired. Prior Hotel and Bartending skills preferred.

Certificate/License: Alcohol Awareness Certified, Gaming Certification, Must be 21 years or older.

TYPICAL WORKING CONDITIONS: Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated. Constant contact with Guests and staff is necessary.

TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Requires mobility. Requires constant standing; frequent use of office equipment, computer, calculator, fax machine, copy machine; reaching up to 24 inches. Requires the ability to distinguish letters, numbers, and symbols. Requires eye/hand coordination, normal vision range and absence of color blindness. Area where work is performed consistently smoke or in a smoke-filled environment.