Customer Service Representative I

2 weeks ago

Durham, United States EpiCypher Full time
EpiCypher's mission is to lead the epigenetics field in developing high-quality products and services that accelerate chromatin science to improve and extend human life. In this mission, we hold our core values in high regard: mutual respect, fairness, commitment to excellence, customer success, scientific advancement, effective communication, integrity, and teamwork.

Summary:

We are seeking an experienced, dedicated, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will directly respond to customer inquiries via telephone, fax or email. Your primary responsibilities include initiating product orders, preparing order fulfillment, providing non-technical problem resolution, and collaborating with internal teams to ensure a smooth order fulfillment process. If you have a passion for delivering exceptional customer service and possess excellent attention to detail and strong organizational skills, we invite you to apply for this exciting opportunity with a rapidly growing biotechnology company.

Position Responsibilities:
  • Respond promptly and professionally to customer inquiries via telephone, fax, or email.
  • Initiate product orders, ensuring accuracy and efficiency in the order entry process for national and international customers.
  • Create order fulfillment documentation to facilitate smooth and accurate order processing.
  • Provide non-technical problem resolution to customer order inquiries, ensuring customer satisfaction and timely resolution.
  • Maintain accurate and up-to-date customer records in the customer database system.
  • Assist with general administrative tasks as needed.

Credentials and Experience:
  • Associate degree or bachelor's degree preferred.
  • 3 - 5 years of Customer Service or Order Fulfillment experience required.

Knowledge and Skills:
  • Excellent communication and organizational skills, and adept at problem solving.
  • Able to maintain a professional, enthusiastic, and optimistic personality.
  • Proficient computer, data entry, and CRM system skills.
  • Strong organizational skills and attentional to detail is a must.
  • Must be able to consistently meet deadlines.
  • Must be self-motivated and a team player.

Compensation:
  • Competitive salary commensurate with experience.
  • Generous benefits package includes subsidized health, dental, and vision; paid vacation, sick leave, and parental leave; federal and floating holidays, mental health day; 401k matching up to 5%; professional development reimbursement; paid life insurance and stock options.

Travel Requirements:

None

Supervision:

None

Physical Demands:

While performing the duties of the Customer Service Representative I position, the employee must be able to remain in a stationary position for prolonged periods as well as move about inside their office. The employee must be able to operate a computer and necessary office equipment. The employee must be able to position self to move objects and boxes weighing up to 10 pounds throughout the workday.

EpiCypher is committed to providing a work environment that is free from all forms of harassment, discrimination, and inequality. We provide equal employment opportunities to all employees and applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

  • Customer Service Representative I

    3 weeks ago

    Durham, United States EpiCypher Full time

    EpiCypher's mission is to lead the epigenetics field in developing high-quality products and services that accelerate chromatin science to improve and extend human life. In this mission, we hold our core values in high regard: mutual respect, fairness, commitment to excellence, customer success, scientific advancement, effective communication, integrity, and...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States John Moore - State Farm Agent Full time

    Job Title: Customer Service RepresentativeAt John Moore - State Farm Agent, we are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have excellent communication skills, both...

  • Customer Service Representative

    3 weeks ago

    Durham, North Carolina, United States bioMérieux SA Full time

    Job OverviewThe Customer Service Representative role at bioMérieux SA is an exciting opportunity to provide exceptional customer service and support to our internal and external customers.ResponsibilitiesAs a Customer Service Representative, you will be responsible for processing orders received via telephone, mail, fax, and eCommerce while interacting with...

  • Customer Service Representative Full Time

    6 months ago

    Durham, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States Food Lion Full time

    Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States Sam's Club Full time

    **About Sam's Club**We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sam's Club. As a Frontline Member Service Rep, you will play a critical role in providing exceptional service to our members.**Key Responsibilities:**Assist members with purchasing decisions

  • Customer Service Representative

    2 months ago

    Durham, United States Circle K Full time

    Circle K - 4604 N Roxboro Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    2 months ago

    Durham, North Carolina, United States NC Farm Bureau Full time

    At NC Farm Bureau, we're seeking a skilled Customer Service Agent to join our team. As a Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, resolving issues, and providing timely support.Key Responsibilities:Identify and address customer complaints to improve service deliveryRespond to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States NC Farm Bureau Full time

    At NC Farm Bureau, we are seeking a talented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States Chick-fil-A Full time

    Customer Service RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our front-of-house team. In this role, you will be responsible for providing exceptional customer service, handling customer complaints and issues, and maintaining a positive and welcoming atmosphere for our guests.Key Responsibilities:Respond to...

  • Customer Service Representative

    2 months ago

    Durham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the search for a dedicated Customer Service Representative to join our team in the non-profit sector in Durham, North Carolina. As a Customer Service Representative, your primary role will be to interact with our members and assist with their needs. This role will require you to process payments, manage member...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States NC Farm Bureau Full time

    NC Farm Bureau Customer Service AgentWe are seeking an exceptional Customer Service Agent to join our team. As a customer-facing representative, you will be responsible for delivering top-notch service, resolving issues efficiently, and ensuring customer satisfaction.Key Responsibilities:Detect patterns in customer complaints and suggest improvements to the...

  • Customer Service Representative

    1 month ago

    Durham, United States U-Haul Full time

    Location: 2422 New Raleigh Hwy, Durham, North Carolina 27703 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Durham, United States U-Haul Full time

    Location: 2422 New Raleigh Hwy, Durham, North Carolina 27703 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    6 days ago

    Durham, United States U-Haul Full time

    Location: 4411 Durham Chapel Hill Blvd, Durham, North Carolina 27707 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    10 hours ago

    Durham, North Carolina, United States Zips Car Wash Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Zips Car Wash in Durham, NC. This part-time position offers a competitive hourly pay rate of $12/hour, with additional incentives and commission pay opportunities.

  • Customer Service Representative

    2 days ago

    Durham, North Carolina, United States EDXP RALEIGH LLC Full time

    We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at EDXP RALEIGH LLC in Raleigh, NC. As a Pay Station Attendee, you will be the first point of contact with our customers, responsible for greeting them warmly upon arrival and evaluating their vehicle washing needs.The ideal candidate will have outstanding...

  • Customer Service Representative

    1 month ago

    Durham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our retail team in Durham, North Carolina. In this role, you will be responsible for managing customer inquiries, ensuring the accuracy of customer records, and overseeing customer credit application processes. This opportunity offers a contract to permanent employment...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States Fleet Response Full time

    Job TitleA Customer Service Representative is needed for a virtual call center environment at Fleet Response in NC, SC, or TN. The ideal candidate will work with customers who require restoration services, serving as the critical first step in the project intake process.Key ResponsibilitiesEstablish rapport with customers and obtain necessary...

  • Customer Service Representative

    3 weeks ago

    Durham, North Carolina, United States Michaels Arts and Crafts Full time

    Job OverviewThe Customer Service Representative will play a vital role in delivering an exceptional customer experience, ensuring that every interaction is friendly, helpful, and memorable. This position requires strong communication skills, the ability to multitask, and a passion for providing excellent customer service.About Michaels Arts and...