Veterinary Services Receptionist

4 weeks ago

Las Vegas, United States The Animal Foundation Full time
FLSA: Non-Exempt (hourly) REVISED: September 21, 2020

REPORTS TO: Veterinary Services Supervisor

SUPERVISES: None

Position Summary:

Responsible for veterinary community relations and guest services, which include but are not limited to working with the public in person or over the phone, scheduling appointments, answering general and veterinary services questions, cashier duties, and completing veterinary services and general TAF paperwork.

Essential Duties and Responsibilities:
  • Meets and greets all guests in a friendly, helpful, courteous and professional manner as they arrive, and/or enter and use the facility.
  • Provides information, assistance, and direction in a respectful, kind, helpful manner to internal and external customers/staff as required.
  • Answers customers' questions and provides accurate information about The Animal Foundation's policies and procedures, while attempting to meet the specific needs of each guest.
  • Issues, renews and takes payment for North Las Vegas pet licenses.
  • Maintains individual bank for any transactions requiring money exchange, with accurate reconciliation of day's financial transactions, at end of each work shift.
  • Enters accurate and complete information for each transaction into Chameleon and Clinic HQ, and issues receipts, refunds, credits, or change due to customers according to company policy and procedures.
  • Receives payments by cash, credit, debit card, or voucher.
  • Communicates in a professional, respectful manner verbally, as well as in writing through emails, memos, and other documents to support the operations of the department.
  • Files all medical forms and paperwork daily prior to leaving.
  • Ensures that the reception area and workstations are neat and clean, including checking and stocking restrooms, throughout the day and at end of shift, prior to leaving.
  • Helps prevent spread of disease by using proper cleaning protocols if any infectious pets are brought into the facility. Follows all TAF policies regarding current CDC recommendations.
  • Ensures that all necessary TAF merchandise, rabies tags, license tags, microchips, and ID tags are available and in adequate supply.
  • Ensures that all necessary forms and supplies are available and in adequate supply; ensures that all brochures and information packets are displayed in designated areas.
  • Receives and addresses incoming telephone calls, including transferring incoming telephone calls to specific departments; including the general phone line.
  • Returns any voicemail messages and emails throughout the work day and makes follow-up calls, prior to leaving at the end of the day.
  • Assists the ART/Foster department and foster families with requests for supplies such as food, litter, etc.
  • Schedules new and follow-up foster appointments in Google Calendar and Chameleon.
  • Assists ART/Foster department with surgical paperwork by printing and organizing all necessary medical history, rescue notes, kennel card, microchip information, rabies certificate/tag, surgery discharge instructions, and waivers.
  • Receives in-kind donations from guests and distributes them to the proper departments, prior to leaving at the end of the day.
  • Receives supplies/inventory and places them in their proper areas, prior to leaving at the end of the day.
  • Wears company uniform shirts and otherwise dresses appropriately and professionally to project a positive image to the public, following the current TAF Uniform Policy each day.
  • Accurately schedules appointments for Community Spay & Neuter Clinic by phone, email, or in person using Chameleon and/or Clinic HQ.
  • Confirms Community Spay & Neuter Clinic appointments, ensuring all intake and consent forms are prepared in advance.Completion of Community Spay and Neuter check-ins; Enters all necessary guest and pet information into computer, needed treatments and processing of payment.
  • Assists the shelter clinic and the Community Spay & Neuter clinic with all surgical paperwork by printing and organizing all necessary medical history, microchip information, rabies certificate/tag, surgery discharge instructions, and waivers for surgical procedures of all types.
  • Explains vaccination recommendations and counsels guests on appropriate vaccinations for their pet based on age and vaccine history.
  • Accurately enters and/or confirms vaccines being administered, checks in Community Vaccine Clinic guests, sends necessary receipt/medical records emails, and processes payment for Community Vaccine clinic in a high paced environment during Community Vaccine Clinic
  • Provides information about life saving programs such as Pets for Life (PFL), Keeping Every Person & Pet Together, Community Cat Program (CCP), and Public Spay & Neuter Clinic (PSNC).
  • Greets guests pleasantly and provides proper forms to guests with appointments; ('Foster Questionnaire' to foster parents, 'KEPPT Minor Medical Appointment Questionnaire' to KEPPT appointment guests, CCP TNR Agreements, etc.) and notifies the Veterinary Assistant when their appointments arrive.
  • Responsible for reception related duties for all intakes and discharges through the veterinary services department, as assigned.
  • May assist the Veterinary Assistants/Technicians with surgical discharges.
  • Contributes to the efficiency and effectiveness of the organization's service to its guests by offering suggestions and participating as an active member of a work team.
  • Provides responsive, meaningful and compassionate service to all guests as outlined in the organizations Guest Service Charter
  • Applies the principles of The Animal Foundation's Core Values toward the goal of bettering self, the organization and others
  • Other duties as assigned

Education and Experience Requirements:
  • Equivalent to a High School diploma.
  • One (1) year of clerical or administrative experience.

License & Certification Requirements: None

Required Knowledge and Skills:

Knowledge of:
  • Principles and practices of customer service.
  • Financial and accounting policies and procedures.
  • Financial record keeping and bookkeeping practices and techniques.
  • Basic practices of reviewing financial documents for completeness and accuracy.
  • Standard office practices and procedures, including filing and the operation of standard office equipment.
  • Record keeping principles and practices; basic computer applications related to the work.
  • Techniques for dealing effectively and professionally with co-workers and the public, in person and over the telephone.
  • MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, and other basic computer related skills.
  • Correct business English, including spelling, grammar and punctuation.
  • This position may require proficiency in speaking Spanish, as well as English. Proficiency in Spanish is preferred.

Skill in:
  • Customer service and telephone etiquette in a high volume setting.
  • Working well under pressure in a very fast paced, stressful environment, while maintaining a calm, helpful, professional manner.
  • Projecting a positive, upbeat and personable demeanor.
  • Attention to detail and multitasking.
  • Making accurate arithmetic calculations.
  • Reviewing financial documents for completeness and accuracy.
  • Gathering and compiling information; preparing accurate reports and summaries.
  • Dealing tactfully and effectively with staff, volunteers and the general public.
  • Understanding and following oral and written directions.
  • Reviewing, posting, balancing and reconciling financial records.
  • Maintaining accurate financial records and preparing accurate and timely reports.
  • Use of business software and associated computer hardware.
  • Communicating effectively in oral and written forms.
  • Working without close supervision in standard work situations.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Communicating, relating and interacting with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.

Working Conditions and Physical Effort:

Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Job incumbent is continuously exposed to animals, animal waste, potentially harming cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures.

All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy.

This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job.

I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.

  • Veterinary Services Receptionist

    4 weeks ago

    Las Vegas, Nevada, United States The Animal Foundation Full time

    Job SummaryWe are seeking a highly organized and customer-focused Veterinary Services Receptionist to join our team at The Animal Foundation. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient experience for all visitors to our facility.Key ResponsibilitiesProvide...

  • Veterinary Receptionist

    1 week ago

    Las Vegas, Nevada, United States Animal Focus Vet - ER Full time

    Job SummaryThe Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to...

  • Veterinary Services Coordinator

    1 week ago

    Las Vegas, Nevada, United States The Animal Foundation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Veterinary Services Receptionist to join our team at The Animal Foundation. As a key member of our veterinary services department, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the smooth flow of patients and staff.Key...

  • Veterinary Assistant

    4 weeks ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Assistant to join our team at Veritas Veterinary Partners. As a Veterinary Assistant, you will play a vital role in providing exceptional care to our patients and supporting our veterinarians and veterinary technicians.Key ResponsibilitiesProvide excellent patient care, including...

  • Veterinary Radiologist

    2 months ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    Job OpportunityAbout UsVeritas Veterinary Partners is a leading provider of veterinary specialty services, dedicated to delivering exceptional care to our patients and their families.Job SummaryWe are seeking a highly skilled Veterinary Radiologist to join our team at Las Vegas Veterinary Specialty Center. As a Radiologist, you will play a critical role in...

  • Veterinary Technician

    4 weeks ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    About the JobWe are seeking a highly skilled and compassionate Veterinary Technician to join our team at Veritas Veterinary Partners. As a Veterinary Technician, you will play a vital role in providing exceptional care to our patients and supporting our veterinarians in delivering high-quality medical services.Key ResponsibilitiesAssist veterinarians with...

  • Temporary Receptionist

    3 months ago

    Las Vegas, United States Animal Dermatology Clinic Full time

    Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satelli Receptionist, Clinical, Animal Care, Healthcare, Dermatology, Skills

  • Veterinary Care Specialist

    1 month ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    Job OverviewLas Vegas Veterinary Specialty Center is seeking a skilled Veterinary Assistant to join our Post Anesthesia Recovery Unit (PACU) department. As a key member of our team, you will provide exceptional care to our patients and support our veterinarians and veterinary technicians in delivering high-quality medical services.ResponsibilitiesProvide...

  • Veterinary Care Specialist

    1 month ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Technician to join our specialty oncology department at the Las Vegas Veterinary Specialty Center.As a Veterinary Technician, you will play a critical role in providing exceptional care to our patients, working closely with our board-certified and residency-trained doctors, and...

  • Veterinary Medicine Specialist

    3 weeks ago

    Las Vegas, Nevada, United States National Veterinary Associates Full time

    Unlock Your Potential as a VeterinarianAre you ready to embark on a rewarding career in veterinary medicine? At Cheyenne Tonopah Animal Hospital, we offer a unique opportunity to join a close-knit team of dedicated professionals who share a passion for delivering exceptional patient care and client service.Why Choose Us?State-of-the-Art Facilities: Our newly...

  • Veterinary Student Externship Opportunity

    2 months ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    Job Opportunity**About Us**Veritas Veterinary Partners is a leading provider of veterinary care services, dedicated to delivering exceptional patient care and advancing the field of veterinary medicine.**Job Description**We are seeking highly motivated and dedicated veterinary students to participate in our externship program. As a teaching facility, we...

  • Veterinary Technician

    1 week ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    Job OverviewWe are seeking a highly skilled and compassionate Licensed Veterinary Technician to join our Neurology Department at Las Vegas Veterinary Specialty Center. As a key member of our team, you will provide exceptional care to our patients and support our veterinarians in delivering the highest level of medical care.Key ResponsibilitiesProvide...

  • Part-Time Veterinary Technician

    3 days ago

    Las Vegas, Nevada, United States Animal Dermatology Clinic Full time

    Animal Dermatology Clinic is seeking a part-time Licensed Veterinary Technician to join their team. The ideal candidate will have a commitment to the needs of the clinic, openness to diversity, and previous experience or training in a veterinary facility.Responsibilities include preparing and restraining animals during procedures, assisting in surgery, and...

  • Licensed Veterinary Technician

    1 month ago

    Las Vegas, United States Veritas Veterinary Partners Full time

    ​Las Vegas Veterinary Specialty Center is looking to add Licensed Veterinary Technicians to our specialty oncology department! The Las Vegas Veterinary Specialty Center is a specialty practice comprised of board certified and residency trained doctors, licensed veterinary technicians, and support teams who are highly trained in Cardiology, Internal...

  • Veterinary Technician

    2 weeks ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    About the JobThe Las Vegas Veterinary Specialty Center is seeking a skilled Veterinary Technician to join our oncology department. As a key member of our team, you will provide exceptional care to our patients and contribute to the success of our specialty practice.Key ResponsibilitiesProvide high-quality patient care and assist veterinarians with medical...

  • Veterinary Technician

    3 weeks ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    About the JobWe are seeking a highly skilled and compassionate Veterinary Technician to join our Emergency and Critical Care team at Veterinary Emergency and Critical Care in Las Vegas. As a key member of our team, you will provide exceptional patient care, assist veterinarians with medical procedures, and contribute to a collaborative and supportive work...

  • Licensed Veterinary Technician- Emergency, Overnight

    4 weeks ago

    Las Vegas, United States Veritas Veterinary Partners Full time

    Las Vegas Veterinary Emergency and Critical Care is excited to announce we are Re-Opening our North Rainbow Veterinary Emergency Hospital and we are hiring Licensed Veterinary Technicians SIGN-ON BONUS North Rainbow Veterinary Emergency Hospital is located in Northern Las Vegas and will be open from 8PM-8AM, 7 days a week, 365 days/year. All patients will...

  • Veterinary Technician

    1 month ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    About the JobThe Las Vegas Veterinary Specialty Center is seeking a skilled Veterinary Technician to join our oncology department. As a key member of our team, you will provide exceptional care to our patients and support our veterinarians and medical staff.ResponsibilitiesProvide excellent patient care and support to our veterinarians and medical...

  • Veterinary Radiologist

    5 days ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    Job OverviewLas Vegas Veterinary Specialty Center is seeking a highly skilled Radiologist to join our team of veterinary care professionals. As a Radiology Expert, you will be responsible for providing advanced imaging services to our patients, utilizing your expertise in diagnostic imaging to help us deliver the highest level of care.Key...

  • Veterinary Care Specialist

    1 week ago

    Las Vegas, Nevada, United States National Veterinary Associates Full time

    Job OverviewWe are seeking a compassionate and skilled veterinarian to join our team at American Pet Hospital. As a key member of our healthcare team, you will be responsible for providing top-notch care to our patients and their owners.Key Responsibilities:Deliver high-quality diagnostic, medical, surgical, and dental procedures with a focus on minimizing...