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Patient Care Rep III HS

3 months ago

Springfield, United States CoxHealth Full time

Summary

Best in Class Work Environment

* 5x Modern Healthcare Best Places to work
* America's Greatest Workplaces 2023 - Newsweek
* Best Employers for New Grads 2023- Forbes
* Greatest Workplace for Women 2023 - Newsweek

Benefits

* Robust, fully customizable benefits package including Medical/Vision/Dental and more
* No cost eCare visits
* Employer-provided mental health services for employees and eligible family members


* Retirement with employer match up to 5%
* Tuition discounts and reimbursement available for continuing your education
* Free and convenient parking
* CoxHealth Fitness Center and Child Care discounts
* Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store

Job Summary

* A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.



Job Requirements

* Education
* Required: High School Diploma or Equivalent




* Experience
* No Previous Experience Required




* Skills
* Must be able to use computer/software systems, phone system in order to transmit orders.


* Markets and represents Home Support in a positive and professional manner at all times.


* Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.


* Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.


* Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.


* Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.


* Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job.


* Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels


* Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.


* Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.


* Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.




* Licensure/Certification/Registration
* Required: Must obtain Class E Driver's License within 30 days of hire

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