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Patient Care Rep III HS
3 months ago
Summary
Best in Class Work Environment
* 5x Modern Healthcare Best Places to work
* America's Greatest Workplaces 2023 - Newsweek
* Best Employers for New Grads 2023- Forbes
* Greatest Workplace for Women 2023 - Newsweek
Benefits
* Robust, fully customizable benefits package including Medical/Vision/Dental and more
* No cost eCare visits
* Employer-provided mental health services for employees and eligible family members
* Retirement with employer match up to 5%
* Tuition discounts and reimbursement available for continuing your education
* Free and convenient parking
* CoxHealth Fitness Center and Child Care discounts
* Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
* A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.
Job Requirements
* Education
* Required: High School Diploma or Equivalent
* Experience
* No Previous Experience Required
* Skills
* Must be able to use computer/software systems, phone system in order to transmit orders.
* Markets and represents Home Support in a positive and professional manner at all times.
* Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.
* Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.
* Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.
* Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.
* Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job.
* Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels
* Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.
* Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.
* Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.
* Licensure/Certification/Registration
* Required: Must obtain Class E Driver's License within 30 days of hire
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