Patient Services Rep
3 weeks ago
**Summary:**In collaboration with the multi-disciplinary care team performs the administrative tasks necessary to support exceptional patient-centered care; such as, reception, registration, demographic and insurance verification, answer telephone calls and direct to the appropriate individual, strong customer service skills among patients and multidisciplinary team. As a level II works independently under the supervision of the Practice Supervisor or Manager.**Job Responsibilities:****1)** Managing the Patient Experience:Greets patients promptly in warm, friendly manner demonstrating appropriate amount of interest or concern. Smile, make eye contact, use welcoming language (hello, welcome, how can I help you today). To maintain patient confidentiality use the system to verify reason for visit. Gather and/or verify patient demographics. Confirm that we have referrals or pre-authorizations if necessary. Give the patient a provider update (on time or running late, etc.).Hospitality:Maintain waiting area, check reading materials, play areas, etc. Direct patient and family members to restrooms and other amenities. Check to see if there is any other way you can assist. Employees at this level are comfortable with a wide diversity of patients their families and caregivers and can address concerns and make recommendations for improving their experience.**2)** Insurance Verification:Request proof of insurance; verify using appropriate systems, initiates contact for financial counseling. Assist patients or customers fill out and complete medical release of information accurately.Understands insurance coverage and understands billing for part A (hospital) and part B (provider).**3)** Payments:Co-payments- Requests, accepts and documents co-payments and payments on account balances and releases change. Secures cash drawer according to departmental procedures. Prepares daily deposit. Prepares deposit slips and submits with payments. Reconciles collections and billing information. Provides a receipt.**4)** Communication:Develops and maintains working relationships with coworkers and providers, other agencies and ancillaries. Receives and provides information as necessary while complying with policies and regulations (e.g. HIPPA). Addresses public in a cheerful customer service focused manner. Demonstrates awareness of cultural differences and adjusts to accommodate differences. Manages difficult conversations.**5)** Check out:Following departmental protocol reviews patient information to ensure patient has necessary information, schedule follow-up/next visits, and provide referrals. Time stamp patient out in appropriate system(s). Depart summary is offered to every patient.**6)** Telephone:Answers telephones in prompt courteous manner within practice time frames. Routes phone call to appropriate person and/or creates message in system. Works administrative messages and responds or directs calls as appropriate.**7)** Appointments:Schedules/creates new, follow-up or walk-in appointments according to practice guidelines. Ensures a duplicate medical record number is not created. Makes reminder calls to patients. Cancels appointments managing wait lists and no shows.**8)** Mail Processing/Faxes:Opens, sorts and distributes all incoming mail and faxes daily according to practice guidelines.**9)** Documentation:Prints orders, letters, or one or two pages medical records (directs or assists in contacting HIM for larter records), obtaining appropriate releases or approvals in compliance with practice policy and regulations (e.g. HIPPA). Prepares documents for scanning.**10)** Schedules:Works physician schedules ensuring patients are seen in accordance with practice guidelines. Works with physicians and practice manager or supervisor to schedule or reschedule appointments to meet patient or practice needs.**11)** Leadership:Understands and complies with office procedures and policies. Makes recommendation for changes to improve quality, efficiency or patient experience.**12)** Interpreter Services:If approved, provides interpreter services for nurses, providers and social services staff as needed. Accurately interprets questions, information and instructions for patients and providers much of which includes medical terminology. Explain cultural differences to patients and providers to promote understanding and facilitate quality patient care. Translate brief provider instructions for patient/family into target language. Spot translate written documents as necessary to or from target language. Completes one evaluation translation annually.**13)** Other Duties-Practice Specific:Responsibilities may be more specialized than as detailed above in larger practices or may include additional duties in smaller practices (e.g. may Prep Roster, schedule surgery, etc.).**Required Work Experience:****1)** Experience or education equivalent to that generally received by obtaining HS graduation**Preferred Work Experience:****1)** 18 months**Skills and Competencies:****1)** Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service**2)** If applicable validates interpretation and translation and attends Interpreter in-service meetings as required**You Belong At Baystate**At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.**Education:**GED or HiSET (Required)**Certifications:****Equal Employment Opportunity Employer**Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
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Patient Service Rep
3 weeks ago
Springfield, United States Mercy Full timeFront DeskPRN - flexible hours and scheduling!Mercy Clinic Smith Glynn Callaway - RheumatologySpringfield, MOKey Benefits:Tuition reimbursement up to $2,000 for continuing educationHealth/Dental/Vision available after day oneAnnual contribution of $100 per month to eligible dependent care FSAPaid parental leave for new parents401K with employer matchPaid PTO...
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Springfield, United States Mercy Full timeFront Desk M-F, 8a-5p, Full Time- 40/hrs Mercy Frisco Clinic Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer match Paid PTO for volunteering...
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Patient Service Rep
3 weeks ago
Springfield, United States Mercy Full timeFront Desk PRN - flexible hours and scheduling! Mercy Clinic Smith Glynn Callaway - Rheumatology Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer...
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Patient Service Rep
3 weeks ago
Springfield, United States Mercy Full timeOverview: Front Desk PRN - flexible hours and scheduling! Mercy Clinic Smith Glynn Callaway - Rheumatology Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with...
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ED Patient Registration Rep
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Springfield, United States Baystate Health Full timeReq: R32351 Category(s): Administrative Support, Customer Service; Data Entry Full Time / Part Time: Part-Time Shift: First Summary SCHEDULE: Part Time 2 days per week 7a-730p (24 hours per week) Every third weekend, every third holiday. LOCATION: BMC Springfield MA (Emergency Department Registration) QUALIFICATIONS: GED or HiSet ED Pat Reg Rep I - customer...
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ED Patient Registration Rep
1 month ago
Springfield, United States Baystate Health Full time**Summary** **SCHEDULE:** + Part Time+ 2 days per week+ 7a-730p (24 hours per week)+ Every third weekend, every third holiday.**LOCATION:** + BMC Springfield MA (Emergency Department Registration)**QUALIFICATIONS:** + GED or HiSet+ ED Pat Reg Rep I - customer service experience+ ED Pat Reg Rep II - 1+ yr work experience in hospital registration+ ED Pat Reg...
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ED Patient Registration Rep
1 month ago
Springfield, United States Baystate Health Full time**Summary** **SCHEDULE:** + Part Time + 2 days per week + 7a-730p (24 hours per week) + Every third weekend, every third holiday. **LOCATION:** + BMC Springfield MA (Emergency Department Registration) **QUALIFICATIONS:** + GED or HiSet + ED Pat Reg Rep I - customer service experience + ED Pat Reg Rep II - 1+ yr work experience in hospital registration + ED...
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Patient Services Rep
2 days ago
Springfield, United States Baystate Health Full timeSummary: In collaboration with the multi-disciplinary care team performs the administrative tasks necessary to support exceptional patient-centered care; such as, reception, registration, demographic and insurance verification, answer telephone calls and direct to the appropriate individual, strong customer service skills among patients and...
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Patient Service Rep
3 weeks ago
Springfield, United States Baystate Health Full time**Summary:**In collaboration with the multi-disciplinary care team performs the administrative tasks necessary to support exceptional patient-centered care; such as, reception, registration, demographic and insurance verification, answer telephone calls and direct to the appropriate individual, strong customer service skills among patients and...
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Patient Service Rep
3 weeks ago
Springfield, United States Baystate Health Full time**Sign on bonus for candidates with at least 1-year medical receptionist experience.** Baystate Health, Western Massachusettss premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Rehab team in Springfield. **SCHEDULE:** + Full time +...
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Patient Service Rep
3 weeks ago
Springfield, United States Baystate Health Full timeReq#: R32274 Category(s): Administrative Support, Customer Service Full Time / Part Time: Full-Time Shift: First Sign on bonus for candidates with at least 1-year medical receptionist experience. Baystate Health, Western Massachusetts's premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region,...
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patient service rep
2 days ago
Springfield, United States Baystate Health Full timeSign on bonus for candidates with at least 1-year medical receptionist experience. Baystate Health is looking for a Patient Service Representative to join our Radiology team in Springfield. SCHEDULE: 40 hours M-F 8am-5pm LOCATION: Springfield, MA Longmeadow, MA South Hadley, MA Enfield, CT RESPONSIBILITIES: Baystate Health’s Patient Service...
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Patient Service Rep
2 days ago
Springfield, United States Baystate Health Full timeSign on bonus for candidates with at least 1-year medical receptionist experience. Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Women's Health Team in Springfield. SCHEDULE: Full...
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Patient Service Rep
4 weeks ago
Springfield, United States Baystate Health Full time**Sign on bonus for candidates with at least 1-year medical receptionist experience.**Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Women's Health Team in Springfield.**SCHEDULE:**+ Full...
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Patient Service Rep
4 weeks ago
Springfield, United States Baystate Health Full time**Sign on bonus for candidates with at least 1-year medical receptionist experience.** Baystate Health, Western Massachusettss premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Pediatric Specialty Team in Springfield, MA....
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Patient Service Rep
2 days ago
Springfield, United States Baystate Health Full time**Sign on bonus for candidates with at least 1-year medical receptionist experience.** Baystate Health, Western Massachusettss premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Women's Health Team in Springfield. **SCHEDULE:** + Full...
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Patient Service Rep
4 weeks ago
Springfield, United States Baystate Health Full time**Sign on bonus for candidates with at least 1-year medical receptionist experience.**Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Brightwood Health Center Team in Springfield,...
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Patient Service Representative-Rheumatology
2 weeks ago
Springfield, United States Mercy Full timeOverview:Front DeskM-F, 8a-5p, Full Time- 40/hrsMercy Clinic Smith Glynn- RheumatologySpringfield, MOKey Benefits:Tuition reimbursement up to $2,000 for continuing educationHealth/Dental/Vision available after day oneAnnual contribution of $100 per month to eligible dependent care FSAPaid parental leave for new parents401K with employer matchPaid PTO for...
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Patient Service Rep
2 days ago
Springfield, United States Summit Health Inc Full timeEssential Job functions:Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excellent customer service to patients Patient Services, Patient, Patient Care, Customer Service, Office Supervisor, Healthcare
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Patient Service Representative
3 weeks ago
Springfield, United States Mercy Full timeFront Desk M-F, 8a-5p, Full Time- 40/hrs Mercy Clinic Smith Glynn- Rheumatology Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer match Paid PTO...
